Abhishek Narayan
St Albans
Summary
- Seeking to leverage my academic knowledge and hands-on experience in information systems communication to secure an entry-level role in the IT industry. As a student of ICT Security at Edvantage Institution of Australian Melbourne, I possess a solid understanding of information systems security and communication techniques, and am eager to use my skills to make a positive impact in the field. Additional points:
- Strong analytical skills and problem-solving abilities honed through project work and practical exercises during my studies
- Experienced in the use of industry-standard software tools and technologies for information security and data management
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
6
6
years of professional experience
Work History
Front Office
Mantra Hotel
04.2022 - Current
- Provided exceptional customer service, managing guest check-in/out, resolving inquiries, and ensuring a positive guest experience.
- Maintained accurate records, updated reservation systems, and assisted with front desk operations, including concierge services.
- Conducted room inspections, and maintained security protocols.
- Performed various front desk duties, including check-in/out procedures, guest inquiries, and reservation management.
- Internal Auditing
- Performed Night Manager Duties such as running hotel reports to next business day.
- Performed Duty Manager Roles at Mantra Melbourne Airport.
- Updating System Softwares.
Intern
Victoria Business Machines
03.2023 - 05.2023
- Learned to operate essential tools and equipment safely and effectively.
- Engaged in problem-solving activities to address routine operational challenges.
- Provide Software Services to Corporate Companies.
- I have been trained to Repair Printers and Laptops.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Apartment Attendant
Hotel Milano
01.2022 - 03.2022
- Apartment Attendant, Hotel Milano | (2.5 Months)
- Provided exceptional customer service to residents in the apartment complex.
- Conducted regular room inspections and maintained cleanliness standards.
- Monitored security systems, including CCTV cameras, to ensure resident safety and property security.
Claims Intern Officer
Fiji Care Insurance Limited
11.2021 - 01.2022
- Claims Intern Officer, FijiCare Insurance Ltd | (3 Months)
- Processed locally submitted medical insurance claims within the company's claims processing system.
- Gained practical experience in insurance claims handling and data entry procedures.
Attachee
Nutech Computers
11.2019 - 01.2020
- Attaché, Nutech Computers | (3 Months)
- Performed a variety of administrative tasks, including data entry, computer setup, and banking operations.
- Provided logistical support through driving and delivery of computer accessories.
- Demonstrated adaptability and willingness to contribute to various operational needs as required.
Education
Bachelor of Information Technology - ICT Security
Edvantage Institute Australia (EIA)
Bachelor of Commerce - Information Technology
University of South Pacific
01.2022
High School - undefined
mgm High School
01.2020
High School - undefined
MGM High School
01.2017
Skills
- Customer Service Skills:
- Excellent customer service: Proven ability to provide exceptional service to guests, ensuring a positive and memorable experience
- Interpersonal skills: Ability to interact with diverse individuals in a professional, friendly, and respectful manner, building rapport and fostering positive relationships
- Security awareness: Understanding of security protocols and procedures, including the ability to monitor security systems (eg, CCTV cameras)
- Attention to detail: High level of attention to detail and accuracy in all tasks
- Friendly, positive attitude
- Customer service
- Time management
- Flexible and adaptable
- Computer skills
- Calm under pressure
- Active listening
Timeline
Intern
Victoria Business Machines
03.2023 - 05.2023
Front Office
Mantra Hotel
04.2022 - Current
Apartment Attendant
Hotel Milano
01.2022 - 03.2022
Claims Intern Officer
Fiji Care Insurance Limited
11.2021 - 01.2022
Attachee
Nutech Computers
11.2019 - 01.2020
Bachelor of Commerce - Information Technology
University of South Pacific
High School - undefined
mgm High School
High School - undefined
MGM High School
Bachelor of Information Technology - ICT Security
Edvantage Institute Australia (EIA)