Summary
Overview
Work History
Education
Skills
Timeline
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Abhishek Narula

Wagga Wagga,NSW

Summary

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

Overview

6
6
years of professional experience

Work History

Store Manager

Otto Pizzeria
02.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Team Leader

Compass Group Defence Hospitality Service
03.2022 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Assistant Cafe Manager

Art De Cafe
10.2020 - 03.2022
  • Managed daily cafe operations for smooth workflow and increased productivity.
  • Trained new employees on company policies and procedures to maintain a high level of performance.
  • Performed routine equipment maintenance checks to minimize downtime due to malfunctions or repairs needed.
  • Scheduled employee shifts efficiently, balancing workload while minimizing labor costs.

Shift Manager

Dominos Pizza Inc.
03.2019 - 03.2022
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Education

Diploma in Hospitality And Tourism -

Brighton Institute of Technology
09-2021

Skills

  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Store operations
  • Training and mentoring
  • rostering
  • Store opening and closing
  • Inventory management
  • Cash management
  • Employee training
  • Recruitment and hiring
  • Staff management

Timeline

Store Manager

Otto Pizzeria
02.2024 - Current

Team Leader

Compass Group Defence Hospitality Service
03.2022 - Current

Assistant Cafe Manager

Art De Cafe
10.2020 - 03.2022

Shift Manager

Dominos Pizza Inc.
03.2019 - 03.2022

Diploma in Hospitality And Tourism -

Brighton Institute of Technology

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Abhishek Narula