ABHISHEK PRATAP SINGH
Launceston/Newnham,TAS
Summary
Detail-oriented professional with extensive administrative and clerical support experience in the Department of Police, Fire, and Emergency Management (DPFEM). Proven expertise in data entry, record management, and document handling. Skilled in drafting correspondence, ensuring report accuracy, and maintaining confidentiality. Proficient in calendar management, office supplies, and front desk duties. Committed team player fostering operational efficiency in a dynamic police department. Continuous learner, actively engaged in professional development.
Overview
6
6
years of professional experience
Work History
Clerical Support Officer
Department Of Police, Fire & Emergency Management
08.2023 - Current
- Proficiently managing administrative, clerical, and data entry tasks, including application and fee processing, while applying independent judgment to assess court files and delivering insightful responses to solicitors and individuals.
- Managed the disclosure of prosecution court files, ensuring the confidentiality of highly sensitive information.
- Conducted the disclosure process for digital evidence, encompassing downloading and conversion as needed.
- Operated word processing and computer facilities adeptly, producing court complaints, summonses, general correspondence (internal and external), and various other documentation.
- Prepared routine correspondence and reports for the Officer-in-charge and prosecutors, maintaining a structured correspondence register.
- Handled complex enquiries from diverse stakeholders, including members of the public, court officers, legal professionals, and DPFEM members, ensuring timely responses specifically related to disclosure matters.
- Handled sensitive information discreetly while working with confidential documents or discussing private matters with clients or coworkers.
- Contributed to the day-to-day processing of police/court files and conducted various administrative tasks while also providing reception services by effectively communicating with section personnel, court officers, and the public in person and over the phone.
- Efficiently handled general office duties, including maintaining the filing system, attending to emails, data entry, scanning, and photocopying for section staff, while supporting the Officer-in-Charge/Team Leader in training team members on established clerical and data entry processes.
- Conducted assessments and executed quality control procedures, delivering comprehensive reports on the outcomes.
- Stay updated on departmental procedures and technology advancements, actively engaging in pertinent training sessions to enhance skills and knowledge continually.
Bartender/Hostess
Pepper's Silo Hotel
11.2021 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Planned and coordinated special events to boost customer numbers and profits.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Engaged pleasantly with patrons and delivered information on beverage specials to encourage a positive dining experience.
- Monitored and evaluated the delivery of services to clients to maintain quality care.
- Developed strong relationships with vendors, negotiating favorable pricing terms for liquor purchases.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Completed regular bar inventories and daily requisition sheets.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Junior Case Manager
Stanmore Family Medical Centre
06.2018 - 12.2020
- Coordinated support services and optimized communication between healthcare workers and patients
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Adhered to ethical principles and standards to protect clients' confidential information
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Developed appropriate care plans for at-risk individuals and high-risk families
- Provided transparency to clients and support system regarding care provisions and cost of services
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Encouraged clients to articulate expectations and goals for successful rehabilitation
- Communicated with payers regarding clients' conditions, treatments and transitional plans
- Collaborated with healthcare team to improve care quality, reduce costs and gauge patient progress.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
Manager
Last Stop Kebab
11.2017 - 06.2021
- Built revenue by delivering innovative catering services, leading region in catering sales
- Kept customer and food preparation areas clean and well-organized
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members
- Reported food inventory and supplies to management to reorder and maintain adequate stock
- Operated grills, deep fryers and griddles safely to avoid accidents or injury
- Carefully maintained proper sanitation, health and safety standards in work areas following practices and company requirements
- Followed company safety standards for food quality and sanitation procedures
- Worked with teammates and openly invited coaching from management team
- Prepared items according to written or verbal orders, working on several different orders
- Promptly reported complaints to supervisor for quick, efficient resolution.
Education
Graduate Certificate - Information Technology
Introduction To Cybersecurity Tools & Cyber Attack
Courseera 07.2024
Bachelor of Information Technology -
King's Own Institute
Sydney, NSW03.2022
Diploma of IT Networking -
Hibernia Institute of Technology
Sydney, NSW08.2019
Diploma of Business | Business -
Sothern Cross University
Sydney, NSW11.2018
Skills
- Cultural awareness and sensitivity
- Work Coordination
- Filing Systems
- Evidence Storage
- Documentation and Reporting
- Warrants and Summons
- Emergency Response Coordination
- Emergency protocols
- Information Verification
- Attention to detail
- Multitasking
- Risk assessment
- Computer skills
- Problem-solving abilities
- Analytical Training and coaching
- Confidential and Discreet
references
Evie Guest
Team Leader
Northern District Prosecution Services
E: evie.guest@police.tas.gov.au
Timeline
Clerical Support Officer
Department Of Police, Fire & Emergency Management
08.2023 - Current
Bartender/Hostess
Pepper's Silo Hotel
11.2021 - Current
Junior Case Manager
Stanmore Family Medical Centre
06.2018 - 12.2020
Manager
Last Stop Kebab
11.2017 - 06.2021
Graduate Certificate - Information Technology
Introduction To Cybersecurity Tools & Cyber Attack
Bachelor of Information Technology -
King's Own Institute
Diploma of IT Networking -
Hibernia Institute of Technology
Diploma of Business | Business -
Sothern Cross University
Similar Profiles
Ruth CurryRuth Curry
Constable Of Police at Department of Police, Fire and Emergency ManagementConstable Of Police at Department of Police, Fire and Emergency Management
Sonia BaileySonia Bailey
Payroll Officer at Department Of Police Fire And EmergencyPayroll Officer at Department Of Police Fire And Emergency
JAIMEE FROSTJAIMEE FROST
Child Abuse Task Force Administration (AO3) at Police Fire and Emergency ServicesChild Abuse Task Force Administration (AO3) at Police Fire and Emergency Services
Neetu GurungNeetu Gurung
Restaurant Supervisor at Charcoal Restaurant and HotelRestaurant Supervisor at Charcoal Restaurant and Hotel
KABITA RANAKABITA RANA
Barista at Matson CateringBarista at Matson Catering