Abhishek Roy
Brisbane,QLD
Summary
Demonstrated ability to cultivate strong relationships in diverse settings. Proficient in leveraging multiple communication channels, including phone, email, and in-person interactions. Over ten years of experience in restaurant management, focusing on team leadership and conflict resolution. Expertise in recruitment and staff training, resulting in enhanced operational efficiency and increased customer satisfaction.
Overview
15
15
years of professional experience
Work History
Assistant Restaurant Manager
Nandos
Brisbane, QLD
03.2025 - Current
- Provided leadership and direction to restaurant employees.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Delegated work to staff, setting priorities and goals.
- Monitored customer service standards and took corrective action when needed.
- Collaborated with staff to enhance customer satisfaction and streamline service delivery.
- Assisted in recruiting, training, and scheduling staff members.
- Reviewed employee performance data regularly to identify areas needing improvement.
- Supervised food preparation, ordering of supplies, and inventory control.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Assistant Restaurant Manager
Nandos
Auckland, New Zealand
06.2023 - 02.2025
- Provided leadership and direction to restaurant employees.
- Ensured compliance with health and safety regulations.
- Monitored customer service standards and took corrective action when needed.
- Supervised food preparation and ordering of supplies.
- Resolved customer complaints in a timely manner.
- Ensured that all customer orders were fulfilled accurately and efficiently.
- Took immediate responsibility for issues and found effective solutions for swift resolution.
- Maintained entire look of restaurant, keeping it clean and inviting at all times.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Oversaw food preparation, production and presentation according to quality standards.
Restaurant Manager
Subway
Auckland, New Zealand
04.2011 - 01.2023
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Maintained detailed records of sales transactions and daily shift reports.
- Ordered supplies from vendors as needed while staying within budget guidelines.
Education
Bachelor of Information Technology - Information Technology
Open Polytechnic
10-2020
National Diploma in Business Level 5 - International Business Management
Tasman International Academies
Auckland03-2011
Skills
- Customer Engagement
- Restaurant operations management
- Recruitment
- Schedule Coordination
- Labor and food cost control
- Team Management
- Conflict resolution techniques
- Customer-Oriented
- Organization and prioritization
References
References available upon request.
Timeline
Assistant Restaurant Manager
Nandos
03.2025 - Current
Assistant Restaurant Manager
Nandos
06.2023 - 02.2025
Restaurant Manager
Subway
04.2011 - 01.2023
Bachelor of Information Technology - Information Technology
Open Polytechnic
National Diploma in Business Level 5 - International Business Management
Tasman International Academies