Abhishek Thakur
Melbourne,VIC
Summary
Customer service and sales-focused professional with experience in hospitality, events, retail and quality assurance. Physically fit, proactive and confident in handling stock, assisting customers and supporting day-to-day operations.
Overview
5
5
years of professional experience
Work History
Food & Beverage Team Member
Blackburn Eatery
01.2025 - Current
- Prepare and assemble burritos and burgers efficiently in a fast-paced kitchen environment.
- Handle Front of House (FOH) duties including taking orders, serving customers, and managing POS payments.
- Maintain food hygiene, cleanliness, and safety standards.
- Provide friendly customer service and ensure a positive dine-in and takeaway experience.
- Support team members during rush hours and assist with stock replenishment.
Senior QA/QC Engineer
E-Learning
03.2023 - 09.2025
- Reviewed digital learning modules for accuracy and quality.
- Logged issues, tested functionality and ensured standards were met.
- Collaborated with designers and developers to enhance usability.
Customer Service Associate
Westside
01.2022 - 01.2023
- Assisted customers with products, queries and returns.
- Handled billing, POS and store presentation.
- Resolved customer concerns and supported daily sales targets.
Food & Beverage Attendant
Stadiums / Events
01.2021 - 01.2022
- Served customers during large events and ensured smooth service flow.
- Managed POS, payments and customer enquiries.
- Maintained hygiene and replenished service stations.
Education
Master of Business Analytics -
Deakin University
Melbourne, Australia12.2025
Bachelor of Business Administration - Business Administration
GGSIPU
Delhi, India06-2021
Skills
- Customer service & sales interaction
- Stock handling & manual lifting
- Visual merchandising & store presentation
- Fast-paced environment adaptability
- POS handling & payment processing
- Time management & multitasking
- Independent & proactive work style
- Facebook Marketplace listing basics
Timeline
Food & Beverage Team Member
Blackburn Eatery
01.2025 - Current
Senior QA/QC Engineer
E-Learning
03.2023 - 09.2025
Customer Service Associate
Westside
01.2022 - 01.2023
Food & Beverage Attendant
Stadiums / Events
01.2021 - 01.2022
Master of Business Analytics -
Deakin University
Bachelor of Business Administration - Business Administration
GGSIPU