Abhishek Tiwari
Truganina,VIC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Advisor
Bupa
05.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained and managed customer files and databases.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Responded to customer calls and emails to answer questions about products and services.
Director
Frost Eateries
11.2022 - 04.2023
- Ordering stock and managing inventory
- Managing, training and supervising staff
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored and coordinated workflows to optimize resources.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Monitored expenditures to mitigate risk of overages.
Customer Welfare Consultant
Energy Australia
06.2022 - 11.2022
- Effective management of customers identified as being in financial hardship
- Establishing affordable but appropriate payment plans that are within customer’s capacity to pay
- Providing hardship assistance to the customers by creating awareness on community support programs and government financial assistance
- Supporting senior management with information and feedback to continually bring in improvement in customer hardship enquiry management
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
Store Manager
Optus
03.2021 - 06.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Customer Support Advisor
Telstra
11.2020 - 03.2021
- Responsible for meeting targets through and incentivised net promoter score (NPS) scheme based on delivering excellent customer service
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Assistant Store Manager
Let Save Store
10.2019 - 09.2020
- Full supervision of the business
- Performed all standard retail functions such as process transactions, replenish stock and assist with customer enquiries
- Assisted Store Manager in maintaining inventory and ordering stock on a regular basis
- Liaising with dealers and company representatives for maintaining stock
- Taking care of all invoices and maintaining a record of payments
- Following up with dealers and company representatives every week in order to avoid shortage of stock
- Till reconciliation as part of close up procedure.
Sales Consultant
Vita Group Limited
06.2017 - 04.2019
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Maximized customer retention by resolving issues quickly.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
Education
CONSTRUCTION MANAGEMENT PROFESSIONAL -
DEAKIN UNIVERSITY
2017
Skills
- Client Service and Support
- Active Listening
- Account Management
- Customer Relations
- Account Updates
- Providing Feedback
Hobbies
Cooking
Cricket
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Advisor
Bupa
05.2023 - Current
Director
Frost Eateries
11.2022 - 04.2023
Customer Welfare Consultant
Energy Australia
06.2022 - 11.2022
Store Manager
Optus
03.2021 - 06.2022
Customer Support Advisor
Telstra
11.2020 - 03.2021
Assistant Store Manager
Let Save Store
10.2019 - 09.2020
Sales Consultant
Vita Group Limited
06.2017 - 04.2019
CONSTRUCTION MANAGEMENT PROFESSIONAL -
DEAKIN UNIVERSITY
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