ABHISHEK WADHAWAN

Area of work: Retail and Store Systems

• Managed 6 project teams (BIGW BTP, SAP S4Hana, Master Data, Logistics, Pricing and Promotions, PMR Portal) in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
• Developed project management roadmap to define project objectives, timelines and milestones.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
• Proved successful working within tight deadlines and fast-paced atmosphere
• Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Led and managed staff of 35 team members inclusive of Functional, Devs and QAs engaged in administering complex SAP ECC Environment.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
• Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
• Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.

Area of work: Banking and Finance

• Identified plans and resources required to meet project goals and objectives and managed projects from procurement to commission.
• Developed and initiated projects, managed costs, and monitored performance and achieved project deadlines by coordinating with contractors to manage performance.
• Provided accurate, detailed quantity take-offs from project drawings and technical specifications.
• Identified plans and resources required to meet project goals and objectives.
• Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
• Fostered relationships with vendors to promote positive working relationships.
• Closely collaborated with project members to identify and quickly address problems.
• Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.

Area of work: Digital, E-Commerce and Cloud

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Resolved conflicts and negotiated mutually beneficial agreements between parties
• Onboarded new temps by entering employee information into systems
• Saved $1mn by implementing cost-saving initiatives that addressed long-standing problems
• Proved successful working within tight deadlines and fast-paced atmosphere
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

Area of work: Retail and Store System

• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
• Led sprint reviews, daily scrums and planning meetings to realize full team engagement.
• Managed product backlog and supported Scrum framework for monthly sprint releases.
• Collaborated with product owners, team members, technologists and other scrum masters to define solutions and drive progress.
• Led sprint reviews and planning meetings to promote full team engagement
• Worked closely and listened to team members' feedback to identify issues and resolve conflicts
• Planned Agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity
• Collaborated with product owners, team members, technologists and other scrum masters to define solutions and drive progress
• Acted as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes

Area of work: Telecom and Networks

• Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders
• Developed project management roadmap to define project objectives, timelines and milestones
• Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs
• Proposed and implemented system enhancements to improve performance and reliability of storage environment
• Led and managed staff of 45 team members engaged in administering complex IT infrastructure
• Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations
• Provided fiduciary oversight to remain within budget constraints, recommending project adjustments where necessary
• Maintained compliance with regulatory parameters in complex projects with overlapping policies
• Made decisions independently and collaboratively on risk related challenges

Area of work: Telecom and Networks

• Collaborated with business planning department to monitor and adjust company-wide technology utilization, modifying infrastructure to meet business goals
• Maintained exceptional uptime of 100% for all used technology to sustain continued operations
• Led technology governance efforts, planning upgrades, hardware refreshes and software updates
• Partnered with architecture team to develop wholistic technology roadmap, accounting for departmental priorities and overall business goals
• Served as primary point of contact for 10 Managed Service Providers (MSP), maintaining healthy business relationships through constant communication
• Researched and adopted new technologies to add value to existing offerings
• Assessed business requirements to create focused solutions
• Educated stakeholders on data protection tactics to reduce breaches
• Troubleshot systems comprised of security alarms and Internet connectivity
• Participated in verifying compliance with service level agreements by maintaining technical uptime levels
• Designed documentation protocols and standard operating practices to unify technology management efforts across company

Area of work: Telecom and Networks

• Delivering commercial off shelf solutions (COTS) solutions
• Worked on Shell scripting, frontend technologies such as HTML, CSS, jQuery
• Scripting languages such as Java-script, Database - Oracle , DB2.
• Reviewed project specifications and designed technology solutions that met or exceeded performance expectations
• Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance
• Discussed project progress with customers, collected feedback on different stages and directly addressed concerns
• Adjusted design parameters to incorporate new features
• Analyzed proposed technical solutions based on customer requirements
• Participated in architecture, design and implementation of back-end features using C+