Abhishek Wadhawan
Sydney
Summary
Seasoned IT leader with over 18 years of global experience in Agile delivery, infrastructure management, and end-to-end project and program execution. Demonstrated success in leading cross-functional teams, managing multi-million dollar portfolios, and delivering complex technology programs aligned with strategic business objectives. Expert in stakeholder engagement, risk mitigation, and driving continuous improvement through Lean and Agile methodologies.
Overview
18
18
years of professional experience
5
5
Certification
Work History
Senior Project Manager
TCS - TfNSW
08.2025 - Current
- Plan & Manage Flow: Ensure sprint planning is realistic and aligned with capacity; monitor WIP limits and cycle time.
- Tackle Risks: Proactively identify blockers and dependencies; facilitate mitigation strategies. Proactively resolved cross-team dependencies and risks, reducing blockers by 40%.
- Implement Team-Level Practices: Facilitate ceremonies (stand-ups, retros, reviews); encourage backlog refinement and definition of ready/done.
- Champion Agility: Promote iterative delivery, continuous feedback, and adaptive planning.
- Foster Experimentation: Encourage MVP thinking and safe-to-fail experiments.
- Rapid Iteration & Ownership: Empower teams to take initiative and learn from outcomes.
- Agile Mindset: Reinforce values like transparency, collaboration, and customer focus.
- Facilitate Lifecycle Stages: Support teams from ideation to delivery and feedback loops.
- Streamline Processes: Identify inefficiencies and drive improvements (e.g., automation, lean practices).
- User-Centric Outcomes: Ensure solutions are informed by user data, feedback, and usability testing.
- Guide Teams & Individuals: Use active listening and powerful questions to help others reflect and grow.
- Growth Mindset: Encourage resilience, learning from failure, and continuous improvement. Improved delivery velocity by 25% and reduced cycle time by 30% through backlog refinement and dependency management.
- Oversaw delivery portfolio encompassing multiple geographies with 20+ deliveries per month.
Project Manager, Client Services
TCS - Endeavour Group
06.2025 - 08.2025
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Established performance and service goals and held associates accountable for individual performance.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Delivery Governance: Led and facilitated delivery gate reviews across Agile, Hybrid, and Waterfall methodologies to assess feasibility, strategic alignment, and progress.
- Framework Evolution: Evolved and maintained delivery frameworks and methodologies, driving standardisation and agility across digital and data portfolios.
- Team Leadership: Built and led high-performing portfolio teams, fostering a culture of accountability and continuous improvement.
Project Manager, Client Services
TCS - Woolworths Group
07.2021 - 06.2025
- Project Planning & Execution: Develop and manage detailed project plans, timelines, budgets, and resource allocations to ensure on-time and on-budget delivery.
- Portfolio Management Support: Collaborate with business units and tribes to prioritize initiatives, manage dependencies, and align resources across the portfolio.
- Team Leadership: Lead cross-functional teams, fostering a collaborative, accountable, and high-performing culture.
- Risk & Issue Management: Proactively identify, assess, and mitigate risks and issues with contingency planning and escalation protocols.
- Stakeholder Engagement: Build strong relationships with internal and external stakeholders, ensuring transparency, alignment, and shared understanding of goals.
- Continuous Improvement: Champion process optimization, agile practices, and delivery excellence through retrospectives, feedback loops, and innovation.
- Built strong stakeholder relationships, ensuring transparency and alignment on delivery goals.
- Supported agile transformation and delivery excellence through Lean practices and automation.
- Managed dependencies and resource alignment across the portfolio to optimise throughput and value delivery. Managed budgets and resource allocation, achieving 15% cost savings.
- Project Prioritisation: Collaborated with senior leadership to develop project prioritisation models based on strategic value, ROI, and resource capacity. Led trimester planning cycles to align initiatives with organisational priorities.
Project Delivery Manager
ANZ Wealth
03.2018 - 07.2021
- Strategic Engagement: Partnered with site leadership and BU IT leads to deliver initiatives on time and within budget, while identifying opportunities to enhance business performance and value.
- Operational Oversight: Acted as the escalation point for IT operations, ensuring timely resolution of incidents and requests.
- Stakeholder Communication: Communicated project status, IT KPIs, planned outages, and critical incidents to customers, senior management, stakeholders, and vendors to manage expectations and mitigate risk.
- Team Leadership & Coaching: Built and coached teams to achieve challenging goals, improve productivity, and support multiple project objectives.
- Client & Vendor Collaboration: Engaged with clients to understand business needs, participated in vendor selection and management, and worked with SMEs to implement mentoring programs for improved learner experiences.
- Reporting & Analysis: Demonstrated strong writing and presentation skills through development of briefs, memorandums, and analytical reports.
- Risk & Issue Management: Identified program obstacles and communicated potential impacts to teams to support proactive resolution.
Education
Agile Development Specialization -
03-2022
Bachelor of Science - BTech in Computer Engineering
08-2006
Six Sigma - Black Belt - Lean And Quality
05-2012
Skills
- Financial administration
- Client relationship management
- Design & Experience: UX and Visual Design Product
- Domains: SAP Master Data, Pricing,
Logistics, HR, CRM - Tools: Jira, Confluence, Miro, Azure DevOps Agile, MPP
- Delivery (Scrum, SAFe, Kanban, LeSS)
- Portfolio & Program Management
- Stakeholder Engagement & Communication
- Cost control
- Project planning
- Risk & Issue Management
- Strategic Planning & Execution
- Continuous Improvement & Innovation
- Team Leadership & Coaching
- Data-Driven Forecasting
- Strategic Goal Development
- Complex Problem-Solving Business Analysis
Accomplishments
- PMP: Project Management, Delivery Management
- Certified Scrum Product Owner (CSPO)
- Hypothesis-Driven Development
- Managing an Agile Team
- IT Information Library Foundations Certification (ITIL)
- Lean Six Sigma Green Belt
Certification
CERTIFICATIONS
- PMP: Project Management, Delivery Management
- Certified Scrum Product Owner (CSPO)
- Hypothesis-Driven Development
- Managing an Agile Team
- IT Information Library Foundations Certification (ITIL)
- Lean Six Sigma Green Belt Certification
Timeline
Senior Project Manager - TCS - TfNSW
08.2025 - Current
Project Manager, Client Services - TCS - Endeavour Group
06.2025 - 08.2025
Project Manager, Client Services - TCS - Woolworths Group
07.2021 - 06.2025
Project Delivery Manager - ANZ Wealth
03.2018 - 07.2021
Bachelor of Technology - Bachelor of Science, BTech in Computer Engineering
Agile Development Specialization in Agile Development - Agile Development Specialization,
IBM - Six Sigma - Black Belt, Lean And Quality