Abhishek Kumar Sharda
Summary
Driven by a results-focused approach, I enhanced service coordinator performance and retention at Alpha Carers through innovative training programs. Leveraging strong analytical and interpersonal skills, I excelled in developing client support plans and fostering stakeholder relationships, demonstrating a proven ability to navigate diverse backgrounds and maintain comprehensive records.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Service Coordinator Supervisor
Alpha Carers
Western Australia
05.2022 - Current
- Implemented new training programs for service coordinators, leading to improved performance levels and increased employee retention.
- Creating and managing service agreements related to NDIS goals and services provided.
- Effectively provide range of support and assistance by way of service to people supported by supports in Sync in addition to other duties as directed by Care Manager.
- Develop and monitor client's support plan, individual risk assessments and other related documents.
- Supervise Disability Support Workers including informal and formal meetings, reviews, and associated reports.
- Complete progress notes, record incidents and feedbacks.
- Provide advice regarding statutory and legal obligations.
- Create and implement staff roasters and participant schedules ensuring best match for the participant.
- Coordinate regular communication channels with support coordinators, employees, participants, and other key stakeholders.
- Undertake all administrative tasks to ensure accurate records and quality of support.
- Participate in performance appraisals, SIS training, group supervision, team meetings and professional development activities.
- Assisting client to engage in community and linking them to require services.
- Facilitating programs and service, job training, and transportation.
- Advocating for adequate, timely, and cost-effective services and responding to any issues that occur during the delivery of services.
- Scheduling appointments for clients, answering phones and tracking clients' service records.
- Monitoring the services being provided and staying up to date on any service being introduced or discontinued.
- Evaluating the quality of all services and identifying areas that need improvements.
- Following up with clients regularly to asses and ensure their satisfaction.
- Responding to complaints and resolving issues or matching clients with better services.
Outreach Worker
Real Life Community Services( 200 Hours Placement)
Gosnells, WA
07.2023 - 12.2023
- Connected individuals to appropriate resources through comprehensive assessments, referrals, and followups.
- Developed strong relationships with local organizations to establish a network of support services for clients in need.
- Advocated on behalf of clients experiencing discrimination or other obstacles preventing them from accessing vital services within the community.
- Supported homeless individuals transitioning into housing by connecting them with necessary supplies, furniture donations, and move-in assistance resources.
- Established rapport with community members by actively participating in local events and demonstrating genuine care for their wellbeing.
- Served as a liaison between clients and service providers, ensuring clear communication of needs and expectations while maintaining client confidentiality at all times.
- Organized community events to raise awareness about available resources and promote healthy lifestyles among residents.
- Conducted home visits to assess living conditions, identify potential risks, and provide personalized recommendations for improvement.
- Promoted self-sufficiency among clients by providing guidance on job search strategies, resume writing, and interview preparation techniques.
- Enhanced team collaboration by regularly sharing best practices, challenges, and successes during staff meetings.
Youth Worker
12 Buckets (200 Hours Placement)
Balga
02.2023 - 05.2023
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviour among participants.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behaviour changes.
- Promoted positive peer interactions by facilitating group activities and modelling respectful communication techniques.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Provided key emotional support to special needs youth.
- Managed and led activities promoting growth in mental, emotional, and educational areas.
- Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
- Contributed to development of individualized plans to support youth goal achievement.
- Advocated for the unique needs of each young person by partnering with school personnel or other service providers when appropriate.
- Designed engaging curriculums tailored to the specific needs of diverse groups of young people, fostering personal growth and skill development.
- Supported and mentored students in developing skills to become successful in community.
- Developed and implemented range of lessons and resources to motivate young people.
- Encouraged youth clients to develop own activities and leadership skills through group discussions.
- Assisted in identifying and reducing barriers to youth engagement and development.
- Enhanced youth engagement by incorporating interactive activities and group discussions into programs.
- Led workshops on various topics such as leadership skills, career planning, and healthy relationships, empowering youths to make informed decisions about their futures.
Education
Associate of Arts - Diploma of Community Services
Acknowledge Education
Perth12.2023
Skills
- High level of written and verbal communication skills
- Computing skills in Microsoft Office package and experience of maintaining a client management system
- High level of Interpersonal skills and the ability to network and work with a range of stakeholders
- Ability to develop a strong rapport with a people from diverse backgrounds
- Self-management skills to prioritize and manage time effectively, recognize and maintain professional boundaries, participate in supervision, and reflect and learn from experience
- Ability to work effectively in a team environment to set and achieve shared goals and engage in collaborative practice desire to work with and explore recovery principles
- Staying up to date with services, policies, and regulations
- Strong record-keeping and analytical skills
Certification
- Certificate III in Individual Support(Ageing), Stanley College - 6 months.
- Diploma of Business, Phoenix Academy - 1 year.
Languages
Hindi
Native or Bilingual
English
Full Professional
Punjabi
Native or Bilingual
Timeline
Outreach Worker
Real Life Community Services( 200 Hours Placement)
07.2023 - 12.2023
Youth Worker
12 Buckets (200 Hours Placement)
02.2023 - 05.2023
Service Coordinator Supervisor
Alpha Carers
05.2022 - Current
Associate of Arts - Diploma of Community Services
Acknowledge Education