Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Abhishek Kumar Sharma

Auburn

Summary

  • Communication skills: Ability to communicate clearly and effectively with people from diverse background
  • Strong attention to detail, punctual nature and team-focused attitude.
  • Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Overview

8
8
years of professional experience

Work History

Assistant Manager(second IC),Coordinator,Superviso

Intercontinental Hotel
01.2025 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Developed strong working relationships with staff, fostering a positive work environment.

Room Attendant/Supervisor/Coordinator/Assistant Manager

Grand Sheraton Sydney
08.2021 - 12.2024
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Completed schedules, shift reports, and other business documentation.
  • Worked with front desk to respond promptly to all guest requests.
  • Evaluated employee performance and developed improvement plans.
  • Conducted regular room inspections to verify compliance with housekeeping standards.

CUSTOMER SERVICE

Everest Books
04.2017 - 11.2017
  • Maintaining a computerized stock control register.
  • Updating online records of dispatch and delivery of stocks.
  • Organizing and merchandised products display.
  • Enhanced store reputation through exceptional customer service and friendly interactions.
  • Efficiently processing transactions via cash register, Eftpos machine.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Organized store by returning all merchandise to its proper place and restocked displays.

Education

Bachelor - information technology

Victoria University
01.2021

Diploma - Information Technology

Australia Institute of Business and technology
01.2019

High School Diploma - undefined

Pentagon Int'l College
01.2014

Skills

  • Developed the capacity to handle complaints and difficult issues in a professional way
  • Communicated comfortably with a wide range of people from different origin
  • Acquired excellent leadership skills through delegating duties to staff and keeping them motivated
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Staff training and development
  • Staff supervision
  • Workload management

LANGUAGES

Fluent in English, Nepali, Hindi, Maithili, German

Timeline

Assistant Manager(second IC),Coordinator,Superviso

Intercontinental Hotel
01.2025 - Current

Room Attendant/Supervisor/Coordinator/Assistant Manager

Grand Sheraton Sydney
08.2021 - 12.2024

CUSTOMER SERVICE

Everest Books
04.2017 - 11.2017

Diploma - Information Technology

Australia Institute of Business and technology

High School Diploma - undefined

Pentagon Int'l College

Bachelor - information technology

Victoria University

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