Abhishek Bheeman Rajkumar
Melbourne,VIC
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Airport Retail Enterprises
2022.12 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Associate Software Engineer
Accenture
2019.04 - 2020.05
- Collaborated with team members to analyze system solutions based on client requirements.
- Collaborated with product owners to stay current on intended functionality.
- Assisted in troubleshooting and resolving production issues promptly, minimizing downtime for users.
- Worked closely with global customers to troubleshoot software problems.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
Intern
Assistanz Networks
2017.05 - 2017.06
- Gained valuable experience working with specific industries, applying learned concepts directly into relevant work situations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Master's Degree in Data Science - Data Science
La Trobe University
Melbourne, VIC06.2024
Bachelor's Degree in Computer Science And Engineer -
Sri Krishna College of Technology
Tamil Nadu, India03.2019
Skills
Customer Service
Problem-solving abilities
Client Communication
Technical Support
Analytics
Programming
Databases: Oracle, MongoDB
Agile development methodologies
Software Development Tools: JIRA, Confluence
End-user support
User Acceptance Testing
Operational Support
Object-Oriented Programming
Testing and debugging
Graduate Experience
- Member, La Trobe University, 07/2022, Present
- Technical Support, La Trobe Student Union, Nov 2022
Contact Details
Customer Service, Airport Retail Enterprise, 12/2022, Present
Skills Certifications
- C
- Java(Oracle Workforce Development Program Certification)
- Python
- Data Analysis using R and SQL
- SAP - PI
Timeline
Customer Service Representative
Airport Retail Enterprises
2022.12 - Current
Associate Software Engineer
Accenture
2019.04 - 2020.05
Intern
Assistanz Networks
2017.05 - 2017.06
Master's Degree in Data Science - Data Science
La Trobe University
Bachelor's Degree in Computer Science And Engineer -
Sri Krishna College of Technology
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