Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Abi Jaya

Campbelltown,NSW

Summary

Flexible and organized operations professional with 10+ years of experience facilitating busy restaurant environment operations. Customer-driven and focused on setting high expectations with a growth mindset. Conscious leader with consistent focus enhancing employee workplace satisfaction.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Growth Mindset Partner

Hungry Jacks
Multiple Locations (Mount Annan/ Pheasants Nest), NSW
03.2022 - Current
  • Identified opportunities for growth by analyzing current trends in the restaurant and implementing strategies to improve on KPIs.
  • Provided leadership and guidance to team members while encouraging collaboration across restaurant leadership team.
  • Cultivated long-term relationships with fellow restaurant managers and growth mindset partners through consistent communication efforts.
  • Managed daily operations of the business in restaurant including budgeting, forecasting, staffing, and customer service.
  • Assisted and worked hand in hand with District Manager and Regional Manager to open 2 brand new sites.
  • Led project in recruitment, onboarding and training of over 130 new employees over a 4 month period to prepare for new store openings.
  • Actively participated in Culture team within NSW to enhance engagement and think-tank strategies to improve overall culture and morale in restaurants across the state.
  • Taking initiative with seeking to improve overall business knowledge and relationships by reaching out and receiving mentorship by department leaders in fields outside of my own.

Restaurant Manager

Hungry Jacks
Multiple Locations (Narellan/Leumeah/Mount Annan)
02.2019 - 03.2022
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests in restaurant and via Marketforce system.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Supervised and trained staff in customer service, food handling, safety protocols, food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods using LifeLenz system.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Optimized profits by controlling food, paper and labor costs via Macromatix system.

Assistant Restaurant Manager

Hungry Jacks
Campbelltown, NSW
10.2017 - 02.2019
  • Managed cash register operations including deposits and reconciling discrepancies.
  • Took immediate responsibility for issues and found effective solutions for swift resolution.
  • Maintained entire look of restaurant, keeping it clean and inviting at all times.
  • Ensured compliance with health and safety regulations.
  • Assisted crew with duties and tasks during high-volume periods.
  • Interviewed and hired new workers offering great personalities, fantastic restaurant experience and desire to work hard.
  • Worked with Restaurant manager in improving systems to track labor costs, product waste, and customer satisfaction ratings.

Team Leader

Hungry Jacks
Leumeah, NSW
01.2013 - 10.2017
  • Offered training and support to keep team members motivated and working toward objectives.
  • Delegated daily tasks to team members to optimize group productivity.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Provided coaching and feedback on employee performance, encouraging professional development.

Crew Member

Hungry Jacks
Leumeah, NSW
11.2011 - 01.2013
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Served food quickly for positive guest experiences.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.

Education

Higher School Certificate -

EagleVale High School
Campbelltown, NSW
12-2013

Skills

  • Recruitment and Hiring
  • Operations Management
  • Creative and Critical Thinking
  • Adaptability and Flexibility
  • Mentoring and Coaching
  • Excellent Communication
  • Building Trust and Relationships
  • Reliability

Certification

  • Cert III Retail Operations
  • Food Safety Supervisor
  • Servesafe Ceritificate
  • First Aid Certificate
  • Fire Safety Training Certificate

Timeline

Growth Mindset Partner

Hungry Jacks
03.2022 - Current

Restaurant Manager

Hungry Jacks
02.2019 - 03.2022

Assistant Restaurant Manager

Hungry Jacks
10.2017 - 02.2019

Team Leader

Hungry Jacks
01.2013 - 10.2017

Crew Member

Hungry Jacks
11.2011 - 01.2013

Higher School Certificate -

EagleVale High School

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Abi Jaya