Summary
Overview
Work History
Education
Skills
Certification
Training
Timeline
Generic

Abi Louise Wherritt

Waratah,Australia

Summary

Dynamic Case Manager with expertise in compliance monitoring and stakeholder engagement. Demonstrated success in risk assessment and implementation of behavior support plans, resulting in improved service quality and participant satisfaction. Strong relationship-building skills and a focus on service evaluation ensure high standards of care for complex clients.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Case Manager

Victorian Home and Community Care (VHCC)
09.2024 - Current
  • Managing day to day operations with a hands-on approach with participants, working with the Support Workers.
  • Hold weekly meetings to include: monitor training of care workers with high intensity /complex clients, implementation of behavior support plan, managing/monitoring incident reports.
  • Managing complaints.
  • Managing Compliance and Risk Assessment in SIL houses with SIL Team Leader.
  • Establishing and managing relationships with stakeholders including COS/Public Officers, Support Coordinators, Social Workers and Hospitals.
  • Managing high intensity clients.
  • Plan, implement and evaluate services and participant engagement strategies ensuring that services are of a high quality and service user choice, control and flexibility is maximised.
  • Ensure all services comply with relevant legislative, regulatory requirements and are delivered in alignment with VHCC policies.
  • Ensure that policies and procedures are developed, implemented and reviewed and that staff, service users and volunteers understand and are involved in these processes.
  • Key Accountabilities:

Property Manager Trainee

Next View Property
03.2024 - 08.2024
  • Assistant to Principal.
  • Reception duties as required.
  • Assist the property management team.
  • Process applications, reference checks.
  • Scheduling appointments with owners/tenants/tradepersons.
  • Attend properties when required.
  • Key Accountabilities:
  • (position made redundant)

APS 3 Participant Support Officer

NDIA
11.2023 - 03.2024
  • Managing and resolving participant matters by actioning planning tasks as per the NDIS Act.
  • Providing counter/reception support for the local office including participant enquiries in the self – help kiosk and NDIA online support.
  • Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
  • Manage the team shared email inbox, appointments, and telephone enquiries.
  • Coordinate appointments with the use of Agency office facilities and ensuring facilities accessible for participants.
  • Undertake research and investigation activities and preparing associated reports and correspondence.
  • Undertake a range of entry activities and ensuring follow up is completed.
  • Receiving and recording complaints and other feedback in the NDIA Business Systems.
  • Key Accountabilities:
  • (temporary role)

Disability Support Worker

Elsy Group
02.2023 - 09.2023
  • Supporting individuals or groups with planned activities, either facility based, in the home or within the community.
  • Supervision of daily hygiene including bathing, showering, toileting, grooming, shaving, hair care, bowel care and other complex support.
  • Cleaning, fitting and removal of aids and appliances.
  • Accompanying clients on outings and supporting mobility.
  • Domestic assistance and organising appointments.
  • Assistance with eating, drinking, cooking, preparation and service of food.
  • Preparation of special diets.
  • Monitoring self-medication and assistance with medication.
  • Assistance with respite activities and support.
  • Assistance with recreational support and personal development.
  • Following and supporting people with Individualised Support/Care Plans.
  • Support and assistance with everyday living activities where required.
  • Administration and reporting requirements.
  • Accountabilities:

Disability Support Worker

Live Better Dubbo
03.2022 - 02.2023
  • Contributing to developing, following, and implementing programs that support customers in developing skills associated with daily living and to increase their capacity to be a part of the community.
  • Support customers in their chosen program to progress towards their Individual goals and ensure they meet their requirements under their NDIS Plan.
  • Provide support to customers who require assistance with tasks of daily living, personal care, domestic assistance and medication administration.
  • Perform duties in a manner that promotes the dignity, independence and acquisition of skills of customers.
  • Support customers in developing skills covering all aspects of personal development and daily living as defined by goals set in their Individual Plan (IP).
  • Ensure all customers are treated with respect and dignity and provide culturally respectful and appropriate service delivery. Respect the privacy and confidentiality of customers in accordance with privacy legislation and LiveBetter policies and procedures.
  • Complete all required paperwork, documentation and recording as per LiveBetter Policy and Procedure which includes monitoring and documenting activities and goals as part of their NDIS Plan.
  • Maintain positive working relationships with key external disability and other service providers.
  • Supporting customers to obtain full time or voluntary employment (as required by role).
  • Supporting customers through peer support groups or weekend respite (as required by role).
  • Key accountabilities:

Support worker

Minney Family
05.2020 - 03.2022
  • Provide support to client with Cerebral Palsy.
  • Peg feeding and care.
  • Interpret nonverbal language to identify needs.
  • Assist with communication devices.
  • Transporting client to appointments.
  • Accompanying client to social outings. Implement and assist with Physiotherapy and Speech Therapy programs.
  • Support family interactions with client.
  • Key accountabilities:

Sales Assistant

Free Choice Tobacconist and Gifts
12.2019 - 01.2021
  • Customer service
  • Preparing orders for delivery
  • Unpacking and displaying of stock
  • Cleaning
  • Cash register and Eftpos transactions
  • Assist with close of shop
  • Monitor for store theft
  • Customer enquiries
  • Key Accountabilities:
  • (after school and holidays)

Education

Higher School Certificate -

01.2021

Skills

  • Case management and compliance monitoring
  • Risk assessment and behavior support
  • Stakeholder engagement and service evaluation

Certification

  • National Police check
  • First Aid Certificate
  • CPR Certificate
  • NDIS worker orientation
  • NDIS worker check
  • WWCC
  • RSA Certificate (responsible service of alcohol)
  • Higher School Certificate (2021)
  • Currently completing Certificate 1V Mental Health
  • Assist with Medication
  • Disability Awareness and Inclusion program
  • WHS Awareness and Duty of Care

Training

  • Behavior Support
  • Medication
  • Manual handling
  • Peg Feeding
  • Mealtime management
  • Diabetes management
  • Slide board
  • Koval mover

Timeline

Case Manager

Victorian Home and Community Care (VHCC)
09.2024 - Current

Property Manager Trainee

Next View Property
03.2024 - 08.2024

APS 3 Participant Support Officer

NDIA
11.2023 - 03.2024

Disability Support Worker

Elsy Group
02.2023 - 09.2023

Disability Support Worker

Live Better Dubbo
03.2022 - 02.2023

Support worker

Minney Family
05.2020 - 03.2022

Sales Assistant

Free Choice Tobacconist and Gifts
12.2019 - 01.2021

Higher School Certificate -

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Abi Louise Wherritt