Abiduzzaman B M
Melbourne,VIC
Summary
Dynamic management operations professional recognized for driving productivity and delivering efficient task completion. Expertise in strategic planning, team leadership, and operational enhancement contributes to the successful execution of business strategies. Proven communication and problem-solving skills foster adaptable teams that exceed performance goals.
Overview
15
15
years of professional experience
Work History
Director of Operations
FAB FACILITY PTY LTD
Melbourne , VIC
06.2019 - Current
- Managed business operations and logistics.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Created policies and procedures for improved workflow processes.
- Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Established operational guidelines and identified opportunities for improvement.
- Prepared staff work schedules and assigned team members to specific duties.
Head Chef
Prince Alfred Hotel Carlton
Carlton, VIC
04.2024 - 11.2024
- Analyzed financial data related to labor costs, inventory expenses, menu pricing changes., making recommendations as needed.
- Developed menus and recipes for a variety of dishes, including appetizers, entrees, desserts, and specialty items.
- Organized kitchen staff to ensure efficient operations during peak service hours.
- Trained new kitchen staff in food safety regulations and proper cooking techniques.
- Monitored food production to guarantee quality standards were met.
- Ensured compliance with health department regulations regarding hygiene and sanitation practices.
- Resolved conflicts between kitchen staff members in a professional manner.
- Reviewed purchase orders for accuracy prior to submitting them for approval.
- Coordinated with suppliers to negotiate favorable prices on bulk purchases of food items.
Sous Chef
SPHINX HOTEL
NORTH GEELONG , VIC
11.2023 - 04.2024
- Assisted in menu development and recipe testing.
- Coordinated ordering, receiving, storage, and distribution of food items.
- Trained new hires in proper cooking techniques and recipes.
- Collaborated with Executive Chef to create innovative dishes for special events.
Junior Sous Chef
GROVEDALE HOTEL
GROVEDALE , VIC
08.2022 - 11.2023
- Managed food inventory, ordering and receiving of products from vendors.
- Trained and supervised junior cooks in proper culinary techniques.
- Supervised team members during meal services ensuring orders are accurate and delivered timely.
- Evaluated performance levels of team members providing feedback where needed.
Team Leader
AKD SFOTWOOD LTD
Colac, VIC
11.2020 - 07.2022
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Implemented changes in response to changing business needs or customer demands.
- Facilitated communication between cross-functional teams within the organization.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Allocated resources effectively to ensure project completion within deadlines and budget.
Team Leader (COVID CLEAN)
SPOTLESS AUSTRALIA
Melbourne , VIC
03.2020 - 11.2020
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Maintained a positive work environment that promoted collaboration between team members.
- Ensured compliance with all safety regulations in the workplace.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Completed daily quality assurance duties to provide feedback for improvements.
- Maintained daily inventory to facilitate successful material distribution.
Chef
Prince Alfred Hotel Carlton
Carlton, VIC
02.2018 - 03.2020
- Ensured compliance with all health, safety and hygiene regulations within the kitchen area.
- Maintained a clean work environment by adhering to sanitation policies and procedures.
Customer Service Representative
Seven Eleven
Clayton , VIC
01.2017 - 02.2018
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
Sales Agent
DODO energy
Melbourne , VIC
01.2016 - 07.2016
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Negotiated contracts with customers to secure sales deals.
- Analyzed data to identify trends in customer behavior and preferences.
Kitchen Hand
MEAT Market South Wharf
South Wharf , VIC
07.2014 - 06.2016
- Cleaned dishes, pots, pans and utensils.
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Stocked shelves with food supplies, such as canned goods and dry ingredients.
Legal Researcher
International Crimes Tribunal BANGLADESH
Dhaka, Dhaka
02.2012 - 06.2014
- Investigated facts surrounding pending cases to determine validity of claims or defenses advanced by parties involved.
- Attended hearings to take notes on proceedings and provide assistance when needed.
- Interpreted findings from research into written reports for use in court proceedings or negotiations between parties.
- Maintained an organized filing system for all legal documents relating to ongoing projects.
- Conducted interviews with clients, witnesses and experts in order to obtain additional facts about a case.
Call Center Supervisor
ROBI AXIATA BANGLADESH
Dhaka , Dhaka
02.2010 - 02.2012
- Developed and implemented customer service policies and procedures.
- Monitored calls for quality assurance purposes.
- Conducted performance reviews of call center staff and documented results.
- Analyzed customer feedback data to identify trends in customer service issues.
- Implemented strategies to improve customer satisfaction levels.
- Resolved escalated customer complaints in a timely manner.
Education
Commercial Cookery -
Datum College
Melbourne, VIC02-2018
Master of Laws - Law
Monash University
Clayton, VIC07-2016
Bachelor of Laws - Law
BRAC University
Dhaka02-2014
Skills
- Strategic planning and execution
- Business management
- Operational efficiency
- Risk mitigation
- Performance analysis
- Process improvement
- Hiring and onboarding
- Budget development
- Adaptability
- Performance improvement
- Analytical skills
- Teamwork and collaboration
- Relationship building
- Supplier monitoring
- Customer relations
- Manage operations
- Staff training/development
- Time management
- Customer relationship management
- Cost analysis and savings
Accomplishments
- Best Researcher SOUTH ASIA 2010 ( Henry Dunant MOOT Court)
References
References available upon request.
Timeline
Head Chef
Prince Alfred Hotel Carlton
04.2024 - 11.2024
Sous Chef
SPHINX HOTEL
11.2023 - 04.2024
Junior Sous Chef
GROVEDALE HOTEL
08.2022 - 11.2023
Team Leader
AKD SFOTWOOD LTD
11.2020 - 07.2022
Team Leader (COVID CLEAN)
SPOTLESS AUSTRALIA
03.2020 - 11.2020
Director of Operations
FAB FACILITY PTY LTD
06.2019 - Current
Chef
Prince Alfred Hotel Carlton
02.2018 - 03.2020
Customer Service Representative
Seven Eleven
01.2017 - 02.2018
Sales Agent
DODO energy
01.2016 - 07.2016
Kitchen Hand
MEAT Market South Wharf
07.2014 - 06.2016
Legal Researcher
International Crimes Tribunal BANGLADESH
02.2012 - 06.2014
Call Center Supervisor
ROBI AXIATA BANGLADESH
02.2010 - 02.2012
Commercial Cookery -
Datum College
Master of Laws - Law
Monash University
Bachelor of Laws - Law
BRAC University
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