Summary
Overview
Work History
Skills
Career Skills
Team Work Skills
Marketing Skills
Home Country Education
Australian Qualifications
Hobbies and Interests
References
References
Timeline
Generic

ABID MAHMOOD

Craigieburn,VIC

Summary

As a dedicated Banker and Customer representative in Banking sector and other businesses, have provided quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationship with clients and also learned to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Having almost 10 years experience of banking in Pakistan with multinational banks specially Standard chartered Bank and Royal Bank of Scotland both in liabilities and assets that is the toughest market in the world with heaps of target goals but every time I make it easy to achieve my targets in short period of time. As long as with above skills, marketing was my passion and I performed in different areas especially in Car financing, Mortgages and other consumer products.

Overview

22
22
years of professional experience

Work History

Manager

F K H (Restaurant)
Fawkner
11.2021 - 12.2023
  • Marketing strategies, Staff Roaster, Resolve Customer Complaints, Staff Training, Venders listing, Advertising, Financial matters

Manager

Lahori Gate
04.2019 - 09.2021
  • Manage Customer Data, Staff Roaster, Customer Services, Resolve Customer Complaints, Staff Training, Advertising, Financial matters, Store keeping

IGA
South Yarra
01.2013 - 01.2014
  • Face shelving, Customer Service, Till operating, Stock taking and managing, Check expiry dates

Floor Manager

Standard Chartered Bank
Lahore, Pakistan
08.2007 - 12.2011
  • Promoted sales with aggressive targets and clear goal attainment strategies for individual employees and teams
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Trained team members in successful strategies to meet operational and sales targets
  • Encouraged and motivated team of Business Development Officers in retail professionals to deliver superior service in every customer interaction
  • Submitted reports to senior management to aid in business decision-making and planning
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Personal Banker

Royal Bank of Scotland / Prime Commercial Bank
Lahore, Pakistan
07.2006 - 07.2007
  • Identified and investigated variances to financial plans and forecasts
  • Conducted detailed financial reviews for business clients to sell appropriate products to fit client’s needs
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
  • Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue
  • Built client rapport to ensure consistent satisfaction and loyalty
  • Achieved consistent recognition as top sales performer
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.

Relationship Manager

MCB Bank
Lahore, Pakistan
03.2005 - 07.2006
  • Used effective sales strategies to convince clients to accept proposals, resulting in increase of more than 15 million in new business per year
  • As Relationship Manager I always use my strong weapon of marketing that is the back bone of all business all over the world and due to fruitful strategies I was the shining star of my organization
  • As a group leader, I was leading a team of 12 counter parts who were fully trained under my supervision with the same marketing skills and remain on top in the whole region
  • Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.

Car Finance Agent

Union BANK Lahore Pakistan
Lahore, Pakistan
06.2002 - 03.2005
  • Developed team communications and information for Customer meetings
  • Provide those good rates or information according to their needs and budget
  • Worked with Senior Relationship Manager to resolve Car finance application hurdles and problems improve operations and provide exceptional customer service.

Skills

  • MS Word
  • Excel
  • PowerPoint
  • Over a year experience in a customer service role Confident in handling customers of every age I have always showed myself as challenger in every field
  • Marketing
  • Business Development
  • Performance Management
  • Business Administration
  • Staff Training and Development
  • Sales Techniques
  • Customer Relationship Management (CRM)
  • Team Leadership
  • Time Management

Career Skills

  • Communication
  • Creativity
  • Research

Team Work Skills

Demonstrated a range of teamwork skills in different roles as part of group assignments throughout tertiary studies. Organized team meetings, discussion of issues and outcomes.

Marketing Skills

  • Product information
  • A good team leader

Home Country Education

  • Master of computer Science, 2000, 2002, Pakistan, Programming, web designing, Server operating system
  • Bachelor of Commerce, 1998, 2000, Pakistan, Accounting, Business Law, Taxation, Economics
  • Intermediate in Commerce, 1996, 1998, Pakistan, Accounting, Statistics, Economics, Marketing

Australian Qualifications

  • Advance Diploma of Hospitality, 01/2017, 09/2017, Australian Institute of Technical Training Pty Ltd, Australia
  • Diploma of Business, 09/2012, 08/2013, Southern Cross Education Institute, Australia
  • Certificate IV in Business, 01/2012, 07/2012, Southern Cross Education Institute, Australia

Hobbies and Interests

  • Travelling
  • Food
  • Interior Decoration
  • Music & Dancing
  • Movies
  • Shopping

References

Reference will be available on demand.

References

References available upon request.

Timeline

Manager

F K H (Restaurant)
11.2021 - 12.2023

Manager

Lahori Gate
04.2019 - 09.2021

IGA
01.2013 - 01.2014

Floor Manager

Standard Chartered Bank
08.2007 - 12.2011

Personal Banker

Royal Bank of Scotland / Prime Commercial Bank
07.2006 - 07.2007

Relationship Manager

MCB Bank
03.2005 - 07.2006

Car Finance Agent

Union BANK Lahore Pakistan
06.2002 - 03.2005
ABID MAHMOOD