Abigail Augustine
Sydney,NSW
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
9
9
years of professional experience
Work History
Technical Services Coordinator
Dispensing Robot Manufacturer
01.2023 - 03.2025
- Assisted in the troubleshooting of complex technical issues, providing prompt resolution and minimizing disruptions to operations.
- Collaborated closely with management to identify business needs, translating them into actionable technology solutions that drove operational efficiency.
- Ensured compliance with industry regulations by staying informed on emerging trends and best practices within the field of IT services.
- Coordinated with cross-functional teams for seamless execution of projects, resulting in timely delivery and increased customer satisfaction.
- Implemented continuous improvement initiatives, leading to higher quality standards and reduced downtime.
- Managed resource allocation effectively, ensuring optimal utilization of personnel and equipment for maximum productivity.
- Oversaw work of technical team and tracked progress against assignment objectives.
- Delivered service levels in line with agreements by coordinating on-site support or remote assistance.
Pharmacy Retail Assistance
Australian Community Pharmacies
05.2020 - 11.2022
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Engineering Support Officer
Infant Food Product Manufacturer
07.2022 - 08.2022
- Balanced multiple priorities effectively by utilizing strong organizational skills and proactive task management techniques.
- Collaborated with cross-functional teams to resolve complex technical problems and deliver prompt solutions.
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
Quality Associate
Medical Device Packaging Solution
01.2022 - 06.2022
- Maintained accurate records of all quality-related activities, ensuring compliance with regulatory requirements.
- Actively participated in cross-functional problem-solving sessions, leveraging expertise in quality principles as well as strong analytical skills.
- Coordinated with engineering teams on design changes, providing input on potential impact to product functionality or manufacturability.
- Trained new Quality Associates on company policies, procedures, and best practices to ensure consistent performance across the team.
- Conducted thorough root cause analyses for non-conformances, contributing to continuous improvement initiatives.
- Supported the development of a positive quality culture within the organization through continuous education and communication efforts.
- Followed standard operating procedures for inspections and tests.
- Recorded inspection and test results on data sheets.
Customer Service Representative
Interventional Medical Device Manufacturer
07.2021 - 12.2021
- Responded to customer requests for products, services, and company information.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Developed and maintained strong working relationships with professionals within assigned territory.
Graduate Biomedical Engineer
Self Service Health Kiosk Manufacturer
01.2018 - 08.2019
- Managed regulatory compliance processes for medical devices, ensuring adherence to industry standards and best practices.
- Streamlined tasks in effort to provide easier and more efficient workflows for peers and colleagues.
- Diagnosed malfunctioning equipment and ordered parts to repair or replace non working ones.
- Recorded data, analyzed test results and kept meticulous reports
- Collaborated with multidisciplinary specialists to research and develop solutions to address issues.
- Collaborated with interdisciplinary teams to design cutting-edge biomedical technologies, increasing overall patient care quality.
- Implemented quality assurance procedures for medical device manufacturing, reducing defects and increasing reliability.
Special Promotions Appointment Setter
Search Engine Marketing Agency
03.2017 - 01.2018
- Enhanced lead generation through cold calling and appointment setting strategies.
- Optimized contact databases for improved targeting of potential clients, resulting in higher appointment rates.
- Mentored new team members on best practices for successful appointment setting, leading to more productive teams overall.
- Utilized CRM tools effectively to track progress on leads and ensure timely follow-ups with prospective clients.
- Achieved high client satisfaction ratings by delivering exceptional customer service throughout the appointment-setting process.
- Boosted sales conversion rates through the effective presentation of special promotions to prospective customers.
- Increased customer engagement by initiating personalized special promotions and offers.
Student Research Engineer
Medical Device Surgical Product Manufacturer
03.2016 - 11.2016
- Conducted comprehensive literature reviews to inform project direction and ensure alignment with current best practices
- Conducted extensive design of experiments to target variables of interest.
- Performed validation and testing of engineering models to support adequacy and reformulated models.
- Presented research findings and experience at university and state conferences, showcasing the team's groundbreaking work and fostering collaborations with industry professionals.
- Applied expert knowledge of engineering principles to provide guidance in the development of new products or processes.
- Collaborated with a multidisciplinary team to design and execute complex experiments, leading to breakthroughs in the field.
- Contributed valuable input during group meetings regarding potential solutions or improvements based on personal observations or analysis.
- Generated engineering and technical documentation to facilitate product development collaboration.
Education
MBA - MBA904 Design Thinking & Business Transformation
The University of Wollongong, School of Business
Sydney, NSW11-2024
Diploma in Project Management - Project Management
Albright School of Business
Melbourne, VIC06-2020
Professional Year in Engineering - Engineering Administration
Monash College
Melbourne, VIC04-2018
Master of Engineering - Biomedical Engineering
The University of Melbourne
Melbourne, VIC12-2016
Professional Development - EDUC90137 Personal And Interpersonal Processes
The University of Melbourne
Melbourne, VIC09-2016
Skills
- Project management
- Technical reading and literacy
- Customer service
- Quality assurance
- Effective communication
- Adaptability and flexibility
- Professionalism
- Design thinking
Timeline
Technical Services Coordinator
Dispensing Robot Manufacturer
01.2023 - 03.2025
Engineering Support Officer
Infant Food Product Manufacturer
07.2022 - 08.2022
Quality Associate
Medical Device Packaging Solution
01.2022 - 06.2022
Customer Service Representative
Interventional Medical Device Manufacturer
07.2021 - 12.2021
Pharmacy Retail Assistance
Australian Community Pharmacies
05.2020 - 11.2022
Graduate Biomedical Engineer
Self Service Health Kiosk Manufacturer
01.2018 - 08.2019
Special Promotions Appointment Setter
Search Engine Marketing Agency
03.2017 - 01.2018
Student Research Engineer
Medical Device Surgical Product Manufacturer
03.2016 - 11.2016
MBA - MBA904 Design Thinking & Business Transformation
The University of Wollongong, School of Business
Diploma in Project Management - Project Management
Albright School of Business
Professional Year in Engineering - Engineering Administration
Monash College
Master of Engineering - Biomedical Engineering
The University of Melbourne
Professional Development - EDUC90137 Personal And Interpersonal Processes
The University of Melbourne
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