Gulcin Nar
Melbourne
Summary
Professional leader prepared for this role. Proven ability to guide teams towards achieving objectives and enhancing productivity. Reliable and adaptable, fosters collaborative environment. Known for strategic planning and conflict resolution.
Overview
9
9
years of professional experience
Work History
Team Leader (NAB)-Small Business Collections
National Bank of Australia
01.2008 - 01.2015
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Administration Officer
National Bank of Australia
06.2006 - 10.2007
- Data entry and processing of information into nabs systems and database.
- Navigating systems to access and update staff and client information.
- Attending to customer telephone follow ups.
- Credit control pays no pay decisioning for customers.
- Daily internal and external correspondence with stakeholders, bankers.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner..
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Following up with aged debts with clients via phone email, demand letters.
Collections officer (NAB)-retail banking credit cards, personal loans mortgages
National Bank of Australia
06.2006 - 10.2007
- Assist clients in managing payment plans that are in arrears and ensure delinquent accounts are kept to a minimum.
- Assist with hardship.
- Input accurate file notes.
- Liaising with internal and external stakeholders as required.
- Implement and strategize to improve collections and reduce cost to collect.
Education
Certificate VI - Frontline Management
Swinburne University
01.2012
Certificate in Business Administration - Business Administration
Tafe
01.2003
Skills
- Teamwork and collaboration
- People management
- Staff training
- Coaching and mentoring
- Performance improvement
- Conflict resolution
- Team building
- Complaint resolution
- Shift scheduling
- Giving constructive feedback
- Onboarding and orientation
- Call center operations
Timeline
Team Leader (NAB)-Small Business Collections
National Bank of Australia
01.2008 - 01.2015
Administration Officer
National Bank of Australia
06.2006 - 10.2007
Collections officer (NAB)-retail banking credit cards, personal loans mortgages
National Bank of Australia
06.2006 - 10.2007
Certificate VI - Frontline Management
Swinburne University
Certificate in Business Administration - Business Administration
Tafe
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