Abigail Clark
Dundas,NSW
Summary
A highly skilled and experienced professional with a diverse background in Law Enforcement, Real Estate Sales, Management and Business Development, seeking a challenging role as a Fraud Response Manager within Service NSW. With a proven track record of leadership, team management, and process improvement, I am dedicated to contributing to the department's mission of combating fraud and ensuring compliance with statutory obligations.
Overview
23
23
years of professional experience
Work History
Head of Growth
Laing + Simmons Real Estate
2022.08 - Current
- Spearhead the companies objectives of growth through prospecting, marketing and customer relations
- Develop and implement innovative strategies to expand market presence and increase revenue including the organising of investor nights with external stakeholders
- Lead and train personnel in software and legislation to maximise performance, customer satisfaction and increase the companies revenue.
Head of Property Management + BDM
Laing + Simmons Parramatta
2021.07 - 2022.08
- Directed and trained property managers to meet Key Performance Indicators to optimise profitability and client satisfaction
- Facilitated the purchase of a rent roll from another business and implemented the smooth transition to Laing + Simmons for management whilst ensuring effective communication to new owners, tenants and correct procedures enforced through my team
- Led a team of professionals in delivering high-quality property management services and fostering client relationships, whilst ensuring staff happiness, wellness and retention.
Senior Property Manager and Business Development Manager
Di Jones Real Estate (was Mcgrath)
2017.04 - 2021.07
- Managed a diverse portfolio of properties and provided exceptional customer service to clients specialising in fostering relations with the companies high end clients
- Prospected and negotiated agency agreements to new clients
- Prepared case files for tribunal and attended on behalf of clients with a 100% success rate.
Real Estate Software Trainer and Installer
Console
2016.10 - 2017.04
- Provided training and technical support to clients on real estate software applications
- Installed and configured software systems to meet client requirements and ensure smooth operations
- Developed training materials and conducted workshops to educate clients on software functionalities and best practices
- Assisted clients with trust account issues, navigating where errors occurred and training clients to prevent them from reoccurring.
Senior Property Manager
Michael Bahari Real Estate
2014.10 - 2016.10
- Oversaw trust accounting processes, including rent collection, disbursements, and financial reporting, ensuring accuracy and compliance with industry standards and regulations
- Demonstrated expert knowledge of legislative requirements and regulations governing property management, proactively implementing policies and procedures to maintain compliance and mitigate legal risks
- Cultivated strong client relationships through regular communication, transparent reporting, and prompt resolution of issues, resulting in high client satisfaction and retention rates.
Real Estate Salesperson
Hilton Parkes Real Estate
2014.01 - 2014.10
- Facilitated real estate transactions by assisting clients in buying and selling properties
- Conducted market research and analysis to advise clients on property values and investment opportunities
- Negotiated contracts and agreements to ensure favourable outcomes for clients.
Real Estate Consultant
The Jenman Group
2012.04 - 2014.10
- Provided expert advice and guidance to clients experiencing poor experiences with Real Estate Agents and referring them to reliable Agents across Australia
- Developed customised solutions to meet the unique needs and objectives of clients
- Referred clients to Jenman Approved Real Estate Agents
- Ensured the Agents were working to the Jenman Principles and continued the relationship with clients to ensure there service and result was exceptional.
Sales Executive
Swinton Insurance
2012.11 - 2013.02
- Cultivated relationships with clients to identify insurance needs and recommend appropriate products
- Achieved and surpassed sales targets
- Provided exceptional customer service to ensure client satisfaction and retention.
Bar Staff
Opera House Events
2011.11 - 2012.04
- Provided exceptional customer service by attending to patrons' needs promptly and courteously, resulting in positive feedback and customer satisfaction
- Managed stock and supply for large scale events catering for high end clients
- Maintained a clean and organised bar area, ensuring compliance with health and safety regulations at all times.
Police Sergeant
Metropolitan Police
2001.08 - 2011.10
- Conducted thorough interviews to gather critical information from witnesses, suspects, and victims, contributing to successful case resolutions and prosecutions
- Created and executed specialised operations targeting drug dealing, warrant enforcement, fraud detection, prostitution and illegal taxi operations, collaborating closely with other police departments, government agencies, and external stakeholders to maximise resources and achieve mission objectives
- Utilised advanced surveillance techniques to gather evidence and monitor criminal activities, enhancing law enforcement effectiveness and ensuring public safety whilst ensuring permissions for such surveillance were submitted with detail and diligence
- Served as a trainer, imparting essential skills and knowledge in areas such as Negotiating Techniques, Officer Safety, First Aid and Leadership to enhance the capabilities of fellow officers
- Sat on boards focusing on females in the police and LGBTQI+ staff and engagement with the community
- Engaged in operations involving the protection of the Royal Family liaising with people of various ranks in the police and status in the community
- Led teams in frontline policing operations, coordinating resources and personnel to maintain order, respond to emergencies, and uphold law and order in the community
- Additionally, managed the processing of prisoners from arrest to court, ensuring compliance with legal procedures and safeguarding the rights of individuals involved.
Education
Certificate iii and iv in Sport Coaching -
College of Sport & Fitness
Sydney02.2013
QTS in Physical Education -
University of Brighton
Brighton, England08.2000
A Levels -
Mid Kent College
Maidstone, England08.1999
Cornwallis Secondary School
Maidstone, England08.2010
Skills
- Leadership and team management
- Strategic planning and business development
- Law enforcement and investigation
- Client relationship management
- Negotiation and conflict resolution
- Training and development
- Property management
- Financial analysis and budgeting
- Market research and analysis
- Real estate transactions and contracts
Certifications And Achievements
- Real Estate Licence 2
- Police Trainer
- Leadership trained
- Teaching English as a Foreign Language certified
- Network Property Manager of the Year x2
- Head of Property Management network award
References
Available upon request
Hobbies and Interests
- Soccer Coach
- Soccer Player
- Trampoline Judge and Coach
- Open Water Diver Trained
- Full Motorbike Licence
- Horse riding
Timeline
Head of Growth
Laing + Simmons Real Estate
2022.08 - Current
Head of Property Management + BDM
Laing + Simmons Parramatta
2021.07 - 2022.08
Senior Property Manager and Business Development Manager
Di Jones Real Estate (was Mcgrath)
2017.04 - 2021.07
Real Estate Software Trainer and Installer
Console
2016.10 - 2017.04
Senior Property Manager
Michael Bahari Real Estate
2014.10 - 2016.10
Real Estate Salesperson
Hilton Parkes Real Estate
2014.01 - 2014.10
Sales Executive
Swinton Insurance
2012.11 - 2013.02
Real Estate Consultant
The Jenman Group
2012.04 - 2014.10
Bar Staff
Opera House Events
2011.11 - 2012.04
Police Sergeant
Metropolitan Police
2001.08 - 2011.10
Certificate iii and iv in Sport Coaching -
College of Sport & Fitness
QTS in Physical Education -
University of Brighton
A Levels -
Mid Kent College
Cornwallis Secondary School
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