Summary
Overview
Work History
Education
Skills
Accomplishments
References
Personal Information
Certification
References
Timeline
Generic

Abigail Collins

Warwick

Summary

Motivated retail assistant with a background in customer service and sales. Proficient in handling multiple tasks simultaneously, while maintaining a welcoming store atmosphere. Strong skills include effective communication, problem-solving, and team collaboration. Previously contributed to increased customer satisfaction rates through exceptional service delivery. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Barista

Bunnings Warehouse Cafe
Warwick
03.2020 - Current
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
  • Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Created promotional displays for advertising special events or promotions at the cafe.
  • Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.

Retail Assistant

Bunnings Warehouse Warwick
Warwick
03.2020 - Current
  • Greeted customers upon entry to the store, assisted customers with product selections, answered queries, and provided advice.
  • Handled returns and exchanges according to company policies.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Answered phones promptly and directed calls appropriately.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

Accounts

Vanderfield Toowoomba
Toowoomba
05.2018 - 10.2019
  • Completed a Certificate III in Business Administration through a school-based traineeship with Vanderfield.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Answered and directed incoming calls using multi-line telephone system.
  • Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
  • Performed data entry tasks such as updating customer information in the system.
  • Received and processed client payments and updated accounts.

Waitress

Roses Chinese
Warwick
  • Greeted customers and provided menus.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Set up tables in between patrons to reduce wait times.

Education

Clifton State High School -

Clifton State High School
Clifton, QLD
12.2019

Allora State School -

Allora State School
Allora, QLD
12.2017

Skills

  • Ability to handle stressful situations
  • Experience handling money
  • 8 years customer service experience
  • Ability to handle and resolve customer complaints
  • Customer engagement
  • Telephone etiquette
  • Sales training

Accomplishments

  • I have attained a white card
  • I have completed RSA course successfully
  • I completed and achieved a first aid certificate
  • School Sports Captain, 2017

References

  • Tina Kahler, Hospitality Teacher at Clifton high, 4697 4777
  • David Capra, Complex Manager Bunnings Warwick, 0745982200
  • Amy Taylor or Marty Welling, Bunnings Warwick, 0745982200

Personal Information

Date of Birth: 09/01/02

Certification

  • Certificate 1 in Construction
  • Certificate 2 in Horse Care
  • Certificate 2 in Hospitality
  • Certificate III in Rural Operations
  • Certificate III in Business Administration

References

References available upon request.

Timeline

Barista

Bunnings Warehouse Cafe
03.2020 - Current

Retail Assistant

Bunnings Warehouse Warwick
03.2020 - Current

Accounts

Vanderfield Toowoomba
05.2018 - 10.2019

Waitress

Roses Chinese

Clifton State High School -

Clifton State High School

Allora State School -

Allora State School

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Abigail Collins