Abigail Cooper
Lakelands,WA
Summary
Organized and enthusiastic administrator with 2 years of hands-on experience taking phone calls, handling correspondence and keeping reception area neat and clean in a professional facility. A goal-oriented individual dedicated to strengthening administrative operations to streamline and enhance procedures. Cultivating long-lasting relationships with students and staff to strengthen schooling success. A great asset to the team, a friendly, motivational staff member with top-notch communication and organizational skills.
Overview
5
5
years of professional experience
Work History
Student Services Officer
Mandurah Baptist College
Lakelands, WA
01.2020 - Current
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Exceeded goals through effective task prioritization and great work ethic.
- Entered and maintained departmental records into company database.
- Collected, validated and distributed information to staff, parents and students.
- Participated in development of school safety plans to address areas of concern.
- Responded to student requests with appropriate assistance.
- Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
- Recorded first-aid equipment and ordered supplies as needed.
- Maintained relationship with maintenance staff to facilitate any maintenance issues.
- Kept front desk, lobby and sickbay clean, clutter-free and orderly to present attractive atmosphere.
- Routed incoming mail and messages to relevant personnel without delay.
- Wrote professional business documents, such as Behavioral Infringements and Incident Reports.
- Welcomed parents with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Answered questions and addressed, resolved and directed issues to management to satisfy students, staff and parents.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Disability Support Worker
Diversity South Inc
12.2017 - 06.2019
- Advocate for and promote dignity, independence and rights of each individual
- Support individuals to develop personal, community and society relationships and leisure, sport, recreation/holiday and travel skills
- Support individuals to develop independence in personal care, health care and hygiene (e.g. cooking, eating, dressing, toileting and bathing)
- Maintain contact with individual’s family, friends and advocates and liaise with other organizations as appropriate, to promote community integration
- Communicate appropriately with all key stakeholders including individuals, colleagues, families, other agencies, local businesses and all members of the community
- Undertake all administrative tasks including petty cash, groceries and fuel monies and receipts and individuals’ personal budgets and spending money according to policies and procedures
- Ensure adherence to confidentiality procedures for all staff and individual information
- Be aware of, promote and actively practice policies and procedures relating to issues of Occupational Health and Safety
- Be aware of, support and adhere to all organizational policies and procedures
- Be aware of, support and adhere to all government legislation, regulations and policies including Disability Services Act, Disability Service Standards Equal Opportunities and Discrimination etc.
Front of House
Nando’s Rockingham
11.2016 - 12.2017
- Teamwork
- Customer service
- Critical thinking
- Dealing with customer complaints/issues
- Cleaning and maintenance of appliances and facilities
- Actively engage with a variety of members within the community
- Training new employees
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
Education
Preparation for Health and Nursing Studies -
North Metropolitan TAFE
Rockingham, WA2017
Certificate IV -
Gilmore College
Kwinana, WA2017
Skills
- Dependable and Responsible
- Teamwork and Collaboration
- Self-Motivated
- Multitasking Abilities
- Clerical Support
- Written Communication
- Attention to Detail
- MS Office
Additional Information
- Name: Hein de Villiers (Character Reference) Organisation: Light and Salt Christian Faith Community Role: Community Leader M: 0424 184 409
- Name: Pieter Conradie (Professional Reference) Organisation: Mandurah Baptist College Role : Business Manager M: 0450 151 965
- Name: Valme Batley (Professional Reference) Organisation: Mandurah Baptist College Role: Deputy Principal M:0403 453 326
Timeline
Student Services Officer
Mandurah Baptist College
01.2020 - Current
Disability Support Worker
Diversity South Inc
12.2017 - 06.2019
Front of House
Nando’s Rockingham
11.2016 - 12.2017
Preparation for Health and Nursing Studies -
North Metropolitan TAFE
Certificate IV -
Gilmore College