Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Abigail Cooper

Lakelands,WA

Summary

Organized and enthusiastic administrator with 3 years of hands-on experience taking phone calls, handling correspondence and multitasking a vast variety of administrative duties and responsibilities within a fast-paced professional environment. A goal-oriented individual dedicated to strengthening administrative operations to streamline and enhance procedures. Cultivating long-lasting relationships with students and staff to strengthen College success. A great asset to the team, a friendly, hard-working staff member with excellent communication and organizational skills.

Overview

8
8
years of professional experience

Work History

Student Services Officer/Office Administrative Assistant

Mandurah Baptist College
Lakelands, WA
01.2020 - Current
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Entered and maintained departmental records into college database.
  • Collected, validated and distributed information to staff, parents and students.
  • Participated in development of school safety plans to address areas of concern.
  • Responded to student requests with appropriate assistance.
  • Delivered effecient telephone service by answering calls knowledgeably and providing accurate information.
  • Recorded first-aid equipment and ordered supplies as needed.
  • Maintained relationship with maintenance staff to facilitate any maintenance issues.
  • Kept front desk, lobby and sickbay clean, clutter-free and orderly to present an attractive atmosphere.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Wrote professional business documents, such as Behavioral Infringements and Incident Reports.
  • Welcomed parents, students and staff with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Answered questions and addressed, resolved and directed issues to management to satisfy students, staff and parents.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.

Disability Support Worker

Diversity South Inc
12.2017 - 06.2019
  • Advocate for and promote dignity, independence and rights of each individual
  • Support individuals to develop personal, community and society relationships and leisure, sport, recreation/holiday and travel skills
  • Support individuals to develop independence in personal care, health care and hygiene (e.g. cooking, eating, dressing, toileting and bathing)
  • Maintain contact with individual’s family, friends and advocates and liaise with other organizations as appropriate, to promote community integration
  • Communicate appropriately with all key stakeholders including individuals, colleagues, families, other agencies, local businesses and all members of the community
  • Undertake all administrative tasks including petty cash, groceries and fuel monies and receipts and individuals’ personal budgets and spending money according to policies and procedures
  • Ensure adherence to confidentiality procedures for all staff and individual information
  • Be aware of, promote and actively practice policies and procedures relating to issues of Occupational Health and Safety
  • Be aware of, support and adhere to all organizational policies and procedures
  • Be aware of, support and adhere to all government legislation, regulations and policies including Disability Services Act, Disability Service Standards Equal Opportunities and Discrimination etc.

Front of House

Nando’s Rockingham
Rockingham, WA
11.2016 - 12.2017
  • Teamwork
  • Customer service
  • Critical thinking
  • Dealing with customer complaints/issues
  • Cleaning and maintenance of appliances and facilities
  • Actively engage with a variety of members within the community
  • Training new employees
  • Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.

Education

Some College (No Degree) - Cert IV - Preparation For Health & Nursing Studies

North Metropolitan TAFE
Rockingham, WA
11-2017

Skills

  • Dependable and Responsible
  • Teamwork and Collaboration
  • Self-Motivated
  • Multitasking Abilities
  • Clerical Support
  • Written and Verbal Communication
  • Attention to Detail
  • Records Management

Additional Information

  • Name: Hein de Villiers (Character Reference) Organisation: Light and Salt Christian Faith Community Role: Community Leader M: 0424 184 409
  • Name: Pieter Conradie (Professional Reference) Organisation: Mandurah Baptist College Role : Business Manager M: 0450 151 965
  • Name: Valme Batley (Professional Reference) Organisation: Mandurah Baptist College Role: Dean of Student Care M:0403 453 326

Languages

Afrikaans
Native/ Bilingual

Timeline

Student Services Officer/Office Administrative Assistant

Mandurah Baptist College
01.2020 - Current

Disability Support Worker

Diversity South Inc
12.2017 - 06.2019

Front of House

Nando’s Rockingham
11.2016 - 12.2017

Some College (No Degree) - Cert IV - Preparation For Health & Nursing Studies

North Metropolitan TAFE

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Abigail Cooper