Summary
Overview
Work History
Education
Skills
Timeline
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Abigail Geyser

Townsville,QLD

Summary

A highly motivated, friendly, and compassionate student with years of customer service and support experience. Seeking to leverage my interpersonal skills and passion for animal welfare by obtaining a job as a receptionist in a Veterinary clinic. Strong work ethic, adaptability, eagerness to learn, and efficiently mastering new skills. I am eager to transition into a career focused on helping both people and animals, aiming to apply customer service expertise to enhance client experiences and contribute to the health and well-being of animals.

Overview

6
6
years of professional experience

Work History

Sales Assistant

Ally Fashion
Townsville, QLD
03.2024 - Current
  • Providing exceptional customer service to every customer and developing strategies to improve service.
  • Using Teams channels and Excel spreadsheets daily to track daily progress reports for upper management.
  • Conducted regular audits on inventory levels.
  • Provided training and guidance to new employees.
  • Opening and closing the premises as well as securing cash and banking.
  • Delegated work to staff, setting priorities and goals.

Disability Support Worker

We2Care
Townsville, QLD
12.2023 - 03.2024
  • Work experience toward obtaining certificate in individual support (disability)
  • Administered medication according to doctor's ordered schedule, and monitored side effects.
  • Organised recreational and educational activities for clients according to individual needs.
  • Documented services and collected required data for evaluation.
  • Maintained daily living standards by assisting clients with personal hygiene needs, household activities, and transportation to appointments or activities.

Senior Sales Assistant

Ghanda Clothing
Townsville, QLD
09.2022 - 03.2024
  • Improving customer service by engaging with each customer, creating a memorable experience.
  • Working as a large or small team to meet daily budget, KPIs, and complete tasks.
  • Handling payment processing, exchanges, store credit, and refunds.
  • Opening and closing the store, running the day, and banking.
  • Receiving, sorting, and putting out stock daily.
  • Visual merchandising, daily stock takes, store organisation, and cleanliness.
  • Basic computer skills and using Excel spreadsheets to track

Front End Supervisor

Woolworths
Townsville, QLD
10.2018 - 10.2022
  • Identifying areas of improvement in the customer service process and developing strategies to address them.
  • Addressing a high volume of guests to the business every day and aiming to improve engagement.
  • Handling payment processing, exchanges, and returns.
  • Managing customer complaints and correcting issues.
  • Deliver consistent mentoring support to front-end employees.
  • Opening and closing the store, counting tills, and banking.

Education

Certificate III - Individual Support (Disability)

Aurora Institute of Training
Townsville
03-2024

Certificate III - Business Administration and Management

Online Courses Australia OCA
Australia

Skills

  • Client and customer care
  • Friendly and attentive personality
  • Medication administration
  • Clinical documentation
  • Compassionate communication
  • Excellent verbal and written communication
  • Problem-solving abilities
  • Teamwork and collaboration
  • Moderate computer skills
  • Eagerness to learn
  • Product and service knowledge
  • Record keeping and administration duties
  • Time Management

Timeline

Sales Assistant

Ally Fashion
03.2024 - Current

Disability Support Worker

We2Care
12.2023 - 03.2024

Senior Sales Assistant

Ghanda Clothing
09.2022 - 03.2024

Front End Supervisor

Woolworths
10.2018 - 10.2022

Certificate III - Individual Support (Disability)

Aurora Institute of Training

Certificate III - Business Administration and Management

Online Courses Australia OCA

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Abigail Geyser