Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Abigail Gillan

Caringbah South,NSW

Summary

  • Customer Service Excellence: Proven ability to enhance customer satisfaction and encourage repeat business through exceptional service.
  • Problem-Solving and Compassion: Effective in resolving customer issues and fostering a positive work environment.
  • Efficiency and Organization: Skilled in cash handling, maintaining cleanliness, and ensuring seamless store operations.
  • Team Collaboration: Reliable team player with flexibility and a focus on achieving sales goals.
  • Retail Expertise: Experienced in creating positive customer interactions.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Shop Assistant

Simple Simon Pies
10.2023 - 10.2024
  • Completed daily tasks accurately and on-time to support shop needs.
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Provided exceptional customer service for increased customer satisfaction and repeat business.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Displayed calm and friendly demeanour when addressing and resolving customer issues and complaints.
  • Maintained clean and attractive product displays to entice customer purchases.

Retail Assistant Level 2

Cheesecake Shop
03.2023 - 10.2023
  • Greeted customers, helped suggested suitable cakes.
  • Maintained clean, organized kitchen to maximize efficiency and food safety.
  • Upheld cleanliness standards within the bakery area, ensuring a safe and sanitary workspace for food preparation.
  • Washed dishes and sanitized prep area at end of each shift.
  • Stored, labeled and replenished supplies in compliance with food safety regulations.
  • Decorated baked goods and designed visually appealing displays of finished products.

Christmas Casual Retail Assistant

Santas Little Painters
11.2022 - 12.2022
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Replenished store merchandise and organized shelves, and racks.
  • Assisted with opening and closing procedures, ensuring that the store was ready for business each day of the busy holiday season.
  • Greeted customers warmly upon entering the store, fostering a welcoming atmosphere conducive to sales success.

Cafe All Rounder

Brewed 4 U
05.2022 - 12.2022
  • Maintained a clean and organized café environment, adhering to health and safety regulations.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
  • Produced food and drink products adhering to company quality and quantity standards.

Education

HSC -

St Aloysius College Cronulla
Cronulla
11-2024

ROSA -

Our Lady of Mercy Catholic College
Burraneer
12-2022

Skills

  • Customer service
  • Cash handling
  • Compassionate
  • Efficient under pressure
  • Cooperative
  • Cleaning and sanitizing

Certification

Liquor and Gaming NSW -Responsible Service of Alcohol

SITHFAB021 - Provide responsible service of alcohol

Interests

  • Swimming
  • Watching Movies and TV Shows
  • Reading
  • Creative Writing
  • Road Trips
  • Camping

Timeline

Shop Assistant

Simple Simon Pies
10.2023 - 10.2024

Retail Assistant Level 2

Cheesecake Shop
03.2023 - 10.2023

Christmas Casual Retail Assistant

Santas Little Painters
11.2022 - 12.2022

Cafe All Rounder

Brewed 4 U
05.2022 - 12.2022

HSC -

St Aloysius College Cronulla

ROSA -

Our Lady of Mercy Catholic College

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Abigail Gillan