Abigail Green
Summary
Strong leader and problem-solver; I am focused on helping people and organisations to design, develop and implement human-centred design solutions. I have extensive experience in training facilitation and extremely proficient in dealing with various stakeholders in order to achieve and deliver key organisational outcomes.
Overview
14
14
years of professional experience
Work History
Training Systems Officer
Royal Australian Air Force
03.2021 - Current
- Apply Design Thinking process in developing learning solutions.
- Facilitate workshops in order to conduct performance needs and task analysis, scope projects, and evaluate existing learning programs.
- Conduct workplace evaluations to ensure that programs continuously meet organisational outcomes and requirements
- Provide input on development of various learning policies and frameworks that deliver towards RAAF capability requirements.
- Apply Systems Approach to Defence Learning (SADL) to ensure training activities align with Air Force training governance
- Knowledgeable on application of Defence Aviation Safety Regulation (DASR) to ensure training packages meet regulatory requirements
- Develop training packages and frameworks that deliver and meet organisational capability requirements
- Manage teams in deployed environment to achieve orders and taskings.
Learning Consultant
Telstra
01.2021 - 03.2021
- Worked with B2B Sales Mission Project to deliver high-quality, rapid and fit for purpose learning modules.
- Utilised Human Centred Design processes to facilitate and engage with SMEs.
- Collaborated with subject matter experts to ensure accurate, relevant, and up-to-date course content.
Learning and Development Associate Consultant
Commonwealth Scientific and Industrial Research Organisation (CSIRO)
05.2018 - 12.2020
- Led the design and conceptualisation of digital wellbeing resources as part of CSIRO's wellbeing strategy.
- Facilitated needs analysis on the mandatory learning suite provided key recommendations to CSIRO Leadership team.
- Project managed and led the redesign and redevelopment of mandatory compliance learning modules.
- Authored compliance learning modules.
- Supported overall delivery of CSIRO's cultural learning framework through design and development of the Introduction to Aboriginal and Torres Strait Islander Cultural Awareness online module
- Developed the CSIRO eLearning playbook utilised by SMEs who develop eLearning modules in-house.
Instructional Designer
Queensland Department of Education
11.2017 - 05.2018
- Redesigned and redeveloped Mandatory All Staff Training program rolled out to whole of QLD Department of Education via face to face and online delivery
- Utilised action mapping methodology to identify appropriate learning activities to be embedded within the Mandatory All Staff Training program
- Engaged and liaised with subject matter experts during the development phase to curate learning content
- Designed and developed face to face professional development programs for teachers.
Learning and Development Consultant
The Workshop Lab
06.2017 - 11.2017
- Designed and developed professional development training programs for corporate clients
- Facilitated professional development and leadership programs
- Managed and coordinated training programs for clients
- Engaged and liaised with clients to identify training needs within their business
- Continuously improved learning experience by ensuring that training programs adhere to adult learning principles.
Learning and Development Officer
Department of Transport and Main Roads
05.2017 - 06.2017
- Assisted in the redesign and redevelopment of the Face to Face Traffic Control program
- Coordinated Lunch n' Learn activities.
Learning Design and Delivery Specialist
nib Health Funds
09.2015 - 05.2017
- Led and managed team of frontline facilitators
- Designed, delivered and implemented learning solutions to achieve organisational goals
- Enhanced performance and deliver on organisational goals by facilitating effective quality learning programs
- Engaged and liaised with stakeholders to identify learning needs across the business
- Designed and developed training programs using the blended learning approach
- Developed interactive eLearning modules using various authoring tools
- Led the roll out of the Learning Management System (LMS) for the business
- Developed and facilitated Frontline training program for nib's Offshore Contact Centre
- Coached and mentored offshore frontline trainers
- Facilitated induction and frontline training programs.
Origin Learning Adviser
Origin Energy
07.2014 - 08.2015
- Identified and mapped out mandatory compliance learning requirements and ensured that there are adequate course offerings across sites to satisfy the demand for training requirements within certification periods
- Liaised with suppliers and program owners to ensure deployment of training to meet service outcomes
- Contributed to the development and continuous improvement of Origin Learning Centre's systems
- Provided operational support and guidance in relation to learning enquiries.
Lead Instructional Designer
Australian Institute Financial Services and Accounting
11.2013 - 05.2014
- Led and managed a small team of facilitators and provided coaching support in engaging with students within an online learning environment
- Project managed all course development and content re-development of online courses in Business and Finance ensuring that courses are appropriately mapped out according to its Unit of Competency and ensure that the outcomes are in line with the AQF
- Contributed to the continuous improvement of learner experience within the online learning platform using adult learning principles
- Reviewed and contributed to development of assessment pedagogy in relation to training package requirements
- Identified best practice learning design strategies and build these into course development process for all resources and assessments
- Contributed to the design and development of platform solutions.
Learning and Development Coordinator
Wesley Mission
11.2010 - 11.2013
- Coordinated all training programs for internal staff members
- Liaised with program facilitators and venue providers to ensure all programs meet standards of program delivery
- Managed enrolments, participant communications, supervisor communications and cancellations of training events
- Developed and documented internal processes and procedures for the effective and efficient coordination of L&D activities
- Maintained the accuracy of all staff training records including but not limited to student record databases VetTrak and Learnforce
- Designed and developed training programs.
Education
Certified Human-Centred Design Practitioner -
Luma Institute
01.2020
Certificate in Brain Based Coaching -
Neuroleadership Institute
01.2018
Masters Degree – Adult Education -
University of Wollongong
01.2016
Address adult language, literacy and numeracy skills (TAELLN401A) -
Forsythes Training
01.2015
Certificate IV in Training and Assessment -
Management Consultancy Institute
01.2012
Diploma in Human Resource Management -
Northern Sydney Institute, TAFE
01.2012
Bachelor's Degree in Education and Psychology -
De La Salle University
01.2004
Skills
Human Centred Design
Project Management
Stakeholder Engagement
Facilitation (Face to Face and Online)
Change Management
Referees
Available upon request
Timeline
Training Systems Officer
Royal Australian Air Force
03.2021 - Current
Learning Consultant
Telstra
01.2021 - 03.2021
Learning and Development Associate Consultant
Commonwealth Scientific and Industrial Research Organisation (CSIRO)
05.2018 - 12.2020
Instructional Designer
Queensland Department of Education
11.2017 - 05.2018
Learning and Development Consultant
The Workshop Lab
06.2017 - 11.2017
Learning and Development Officer
Department of Transport and Main Roads
05.2017 - 06.2017
Learning Design and Delivery Specialist
nib Health Funds
09.2015 - 05.2017
Origin Learning Adviser
Origin Energy
07.2014 - 08.2015
Lead Instructional Designer
Australian Institute Financial Services and Accounting
11.2013 - 05.2014
Learning and Development Coordinator
Wesley Mission
11.2010 - 11.2013
Certified Human-Centred Design Practitioner -
Luma Institute
Certificate in Brain Based Coaching -
Neuroleadership Institute
Masters Degree – Adult Education -
University of Wollongong
Address adult language, literacy and numeracy skills (TAELLN401A) -
Forsythes Training
Certificate IV in Training and Assessment -
Management Consultancy Institute
Diploma in Human Resource Management -
Northern Sydney Institute, TAFE
Bachelor's Degree in Education and Psychology -
De La Salle University
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