Summary
Overview
Work History
Education
Skills
ACMI Writing for the Screen Award
Accomplishments
Timeline
Generic

Abigail Kalika

Reservoir

Summary

Energetic and friendly individual with excellent communication skills and positive attitude. Knowledgeable about product displays and customer interaction, with experience in handling transactions and inventory management. Offering exceptional interpersonal skills and quick learning ability, ready to adapt and excel in workplace environment. Applies strong understanding of customer service principles into my role.

Overview

2
2
years of professional experience

Work History

Retail Worker

Games World
11.2023 - Current
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Answered questions about store policies and addressed customer concerns.
  • Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively.
  • Delivered exceptional customer service with a friendly demeanour, resulting in increased repeat business.
  • Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

No Degree -

Macleod College
Macleod, VIC
10-2025

Skills

  • Customer service
  • Patience and empathy
  • Customer assistance
  • Reliability and punctuality
  • Professional appearance
  • Store cleaning
  • Payment processing
  • Shipment receiving
  • Register operation
  • Complex Problem-solving
  • Complaint handling
  • Product restocking
  • Stockroom organization

ACMI Writing for the Screen Award

Victorian Challenge and Enrichment Series Nomination presented by Macleod College, The Education State and Victoria Government in 2022.

Accomplishments

    - Received the Macleod College Hope Award in 2024.

    - Received the Macleod College Achieve and Connect awards in 2022 and 2023.

    - Lead of School Council Representatives in 2021.

Timeline

Retail Worker

Games World
11.2023 - Current

No Degree -

Macleod College

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Abigail Kalika