Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Timeline

Huyngim (Abigail) Khov

Springvale South,VIC
Every problem is a gift—without problems we would not grow.
Tony Robbins

Summary

Collaborative leader with dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings. Motivated Service Worker with exceptional social skills, communication abilities, and a customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

6
6
years of professional experience

Work History

Barista

Starbucks
12.2022 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Memorised recipes for specialty coffee beverages and seasonal offerings.
  • Recommended products are based on solid understanding of individual customer needs and preferences.
  • Sanitised equipment and wiped down counters and tables to prevent spread of germs.
  • Listened carefully to customer requests and created personalised, delicious beverages, which improved sales.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Made and served brand-specific café beverages per day with speed, quality, and consistency.
  • Controlled line and crowd with quick, efficient service.

Floor Supervisor

Yokozuna
05.2021 - 05.2023
  • coach employees and train them on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Increased sales by 10%

Cashier

IGA Springvale South
01.2020 - 03.2021
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organised merchandise in front lanes.

Administration Assistant

Chhay Por Gech
04.2017 - 12.2018
  • Managed over 50 customer calls per day.
  • Recorded expenses and maintained accounting records.
  • Worked with supervisors and management to maintain status reports and update information for client projects.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Prepared weekly employee work schedules for team members.

Education

Bachelor of Business major - Management

RMITUniversity, Melbourne, VIC
06.2023

Associate of Applied Business - Associate Degree in Business

RMIT University, Melbourne, VIC
06.2022

Studying Association degrees in business

High School Diploma -

Mordialloc College, Melbourne, VIC
12.2019

Skills

  • Identification Checks
  • Cash Counting Machine Operations
  • Order Taking
  • Refunds and Exchanges
  • Sales Expertise
  • Smoothie Making
  • Food Preparation and Safety
  • Sales Goal Achievement
  • Motivational Leadership
  • Sales Floor Maintenance
  • Event Planning
  • Account Reconciliation
  • Database Administration

Additional Information

Achievements

  • 2007-2008: First Place for Khmer Class (Certificate) Best Class Leader award
  • 2008-2009: Third Place for Khmer Class (Certificate) Best Class Leader award
  • 2009-2010: Top 5 in Khmer Class
  • 2011-2012: Second Prize Award for English Speaking Competition Second Place for English Class (Certificate)
  • 2012-2013: Second Prize Award for English Speaking Competition
  • 2013-2014: Third Prize Award for English Speaking Competition
  • 2018-2018: Achievement Award VSL (Khmer language Year 12) Achievement Award VCE(English as an Additional language Year11)
  • 2019-2019: Achievement Award in Product Design and Technology (Year12)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Barista - Starbucks
12.2022 - Current
Floor Supervisor - Yokozuna
05.2021 - 05.2023
Cashier - IGA Springvale South
01.2020 - 03.2021
Administration Assistant - Chhay Por Gech
04.2017 - 12.2018
RMITUniversity - Bachelor of Business major, Management
RMIT University - Associate of Applied Business, Associate Degree in Business
Mordialloc College - High School Diploma,

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Huyngim (Abigail) Khov