Abigail Lambert
Randwick,NSW
Summary
Proven leader with extensive experience at The Clovelly Hotel, adept in compliance and security operations and excelling in all other areas of the Hotel. Enhanced team productivity and customer satisfaction through effective communication and de-escalation skills. Demonstrated ability to improve operational efficiency and foster community relationships, ensuring a safe and positive environment for both patrons and staff.
Overview
4
4
years of professional experience
1
1
Certification
Work History
2IC Manager
The Clovelly Hotel
2023.09 - Current
- Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
- Developed and maintained relationships within the community such as with local police and residents.
- Responding efficiently to complaints, risks or incidents as well as developing risk-prevention measures through operations, training and response to risk factors.
- Responding to emergency situations in a calm and efficient manner, ensuring the safety of patrons and staff involved and working with security and response teams.
- Improved team productivity by streamlining daily operations and implementing efficient processes.
- Conducted employee training sessions to educate employees on products, company policies, operations & compliance.
- Rostering & assisting with payroll, including submitting operational and financial reports.
- Cash-handling and venue security, including coordinating with and responding to any security threats or incidents, including incidents involving police, violence, aggression and injury.
- Resolved complex issues promptly through effective troubleshooting techniques, root cause analysis, and solution implementation.
Duty Manager
The Clovelly Hotel
2022.08 - 2023.09
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Duty Manager
The Robin Hood Hotel
2020.09 - 2022.08
- Reduced patron and neighbourhood complaints by ensuring strict adherence to hotel policies and procedures.
- Handled emergency situations calmly and professionally, prioritizing guest safety at all times.
- Responsible for the setting up of live music and entertainment, including Audio Visuals.
- Cash handling procedures; general venue operations and efficiently working during the busiest periods without supervision.
- Coordinating and working with security on operations and risk-prevention strategies.
Education
Randwick Girls High School
Randwick2017
Skills
- Compliance and Security Operations.
- Responding efficiently and calmly to incidents and/or emergencies.
- Taking risk control measures and utilising de-escalation skills.
- Effectively communicating with patrons, colleagues, staff, and any other parties to control and de-escalate a situation/incident.
- Providing efficient customer service and insight into products and services provided.
Certification
- Careerhouse Certificate in Forensic Psychology
- Licensee & Advanced Licensee Training
- Responsible Service of Alcohol and Responsible Conduct of Gambling Training
Timeline
2IC Manager
The Clovelly Hotel
2023.09 - Current
Duty Manager
The Clovelly Hotel
2022.08 - 2023.09
Duty Manager
The Robin Hood Hotel
2020.09 - 2022.08
Randwick Girls High School
- Careerhouse Certificate in Forensic Psychology
- Licensee & Advanced Licensee Training
- Responsible Service of Alcohol and Responsible Conduct of Gambling Training
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