Summary
Overview
Work History
Education
Skills
Certification
Languages
Professional Reference
Professional Reference
Timeline
Generic

Abigail Lillie

Bradbury,NSW

Summary

Personable and dedicated Customer Service Representative with extensive experience in the hospitality industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience
1
1
Certification

Work History

ADMINISTRATIVE ASSISTANT

Star Hygiene
Prestons, NSW
09.2023 - 12.2023
  • Answered questions from customers regarding products and services offered by the company.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Responded effectively to sensitive inquiries or complaints.
  • Organised both physical and digital files and updated reports to coordinate project materials.
  • Organised and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Sent out service reminder notices to customers by email, text, or telephone.
  • Delivered customer satisfaction surveys designed to gather up-to-date insight regarding customer perception of services.
  • Updated databases with new and modified customer data.

TUTOR

The Study Hub Tuition
Smeaton Grange, NSW
04.2023 - 09.2023
  • Developed additional resources for family to utilise at home to reinforce skills
  • Facilitated tutoring workshops and academic support sessions for small groups of students
  • Researched current trends in education to stay up to date with teaching practices
  • Organised and coordinated tutoring environment to promote productivity and learning
  • Collaborated with teachers and parents to promote student success.
  • Guided students, teaching methods for working assignments and determining correct solutions.
  • Developed and implemented tutorial lesson plans for small groups of students.
  • Educated students in use of various study techniques.

MANAGER

Domino’s Pizza
Bradbury, NSW
05.2022 - 04.2023
  • Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
  • Supervised and trained customer service staff to ensure excellent customer service delivery.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Delegated work to staff, setting priorities and goals.
  • Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.

SALES ASSOCIATE

Strandbags
Campbelltown, NSW
11.2021 - 05.2022
  • Performed cleaning tasks, keeping store neat and organised
  • Developed an in-depth understanding of the product line and was able to effectively communicate features and benefits to customers
  • Placed special orders, submitted online orders, or contacted other stores to find desired items
  • Greeted customers warmly and offered assistance
  • Tagged new merchandise for sale an updated signs
  • Handled customer complaints and enquiries in a courteous and efficient manner.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

CREW MEMBER

McDonald’s
Rosemeadow, NSW
08.2018 - 11.2021
  • Accepted payment from customers and made change as necessary
  • Served customers in eating places that specialised in fast service and inexpensive carry-out food
  • Kept work areas stocked with supplies and ingredients
  • Demonstrated proficiency in operating cash registers and point-of-sale systems
  • Packaged and labelled to-go and delivery orders for pickup
  • Developed a thorough knowledge of menu items and their preparation methods
  • Maintained cleanliness of work areas, including counters, tables and floors.

Education

High School Diploma -

Ambarvale High School
Campbelltown, NSW
11-2021

Certificate III in Business - Business

Australian College of Commerce And Management
Sydney NSW

Skills

  • Spreadsheet Management
  • Office Administration
  • Data Entry
  • Complaint Resolution
  • Payment Processing
  • Cash Handling

Certification

  • RSA
  • RCG
  • Valid Drivers License

Languages

English
Native/ Bilingual

Professional Reference

Mackenzie Briscoe

Manager at Delta Force Paintball

0405 005 465

Mackabriscoe@gmail.com

Professional Reference

Tamara Lepar

Recruitment Agent

0429 329 839

tlepar@nextgenjobs.org.au

Timeline

ADMINISTRATIVE ASSISTANT

Star Hygiene
09.2023 - 12.2023

TUTOR

The Study Hub Tuition
04.2023 - 09.2023

MANAGER

Domino’s Pizza
05.2022 - 04.2023

SALES ASSOCIATE

Strandbags
11.2021 - 05.2022

CREW MEMBER

McDonald’s
08.2018 - 11.2021

High School Diploma -

Ambarvale High School

Certificate III in Business - Business

Australian College of Commerce And Management

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Abigail Lillie