Abigail Lindridge
Cairns,QLD
Summary
Hardworking Waitress with 8 + years of experience and solid background in the hospitality field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff. I'm hardworking with brilliant customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Currently looking for a full time role with availability to work weekends and public holidays but open to part-time roles.
Overview
6
6
years of professional experience
Work History
Waitress
Tiptree Tea Rooms
Witham, Essex
06.2019 - 09.2020
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Communicated daily specials to customers.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Suggested additional items to customers to increase restaurant sales.
Waitress & Bartender
The White Hart Hotel
Braintree, Essex
05.2017 - 09.2019
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Informed customers of daily specials and signature menu items.
- Stocked service areas with supplies during slow periods.
- Trained new employees to perform duties.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Waitress/ Server
Nando's
Braintree , Essex
06.2014 - 07.2016
- Developed positive relationships with regular customers through friendly conversation.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Completed opening and closing checklists to ensure smooth restaurant operations.
Education
Bachelor of Arts - Elementary School Teaching
University of East Anglia
Norfolk01-2020
PGCE - Education
University of East Anglia
NorfolkSkills
- Customer Service
- Guest Relations Management
- Food inspection
- Food safety understanding
- Order Management
- Positive and professional
- Professional Appearance
- Relationship Management
- Special Event Coordination
- Upselling techniques
- Menu knowledge
- Greeting guests
- Complaint resolution
Timeline
Waitress
Tiptree Tea Rooms
06.2019 - 09.2020
Waitress & Bartender
The White Hart Hotel
05.2017 - 09.2019
Waitress/ Server
Nando's
06.2014 - 07.2016
Bachelor of Arts - Elementary School Teaching
University of East Anglia
PGCE - Education
University of East Anglia
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