Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

ABIGAIL MARIO

Sydney,NSW

Summary

Dynamic hospitality professional with a proven track record at Maisonette Hotel, excelling in Housekeeping and front desk operations. Skilled in cash handling and data entry, I consistently ensured guest satisfaction through effective communication and teamwork. My dedication to maintaining high cleanliness standards and resolving issues promptly contributed to a welcoming environment for all guests.

Outgoing student pursuing flexible part-time employment with weekend and evening shift options.

Available for professional references. Please contact me for details.

Overview

3
3
years of professional experience

Work History

Front Desk Receptionist & House Keeping

Maisonette Hotel
Sydney, NSW
01.2025 - 07.2025
  • Greeted and welcomed guests upon arrival at the hotel.
  • Assisted guests with check-in and check-out procedures efficiently.
  • Maintained cleanliness and organization of the front desk area.
  • Handled guest complaints and resolved issues promptly and courteously.
  • Coordinated reservations and updated booking systems as needed.
  • Collaborated with housekeeping to ensure room readiness for arrivals.
  • Answered incoming calls.
  • Greeted customers warmly and made them feel welcome.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Explained policies and procedures to visitors.
  • Completed basic bookkeeping and document filing.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Responded to inquiries and room requests made online, by phone, and via email.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
  • Cleaned guest rooms, including vacuuming carpets and dusting furniture.
  • Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
  • Removed trash from rooms and replaced liners to wastebaskets.
  • Checked rooms to ensure they met standards for cleanliness and tidiness.
  • Inspected all assigned rooms upon completion of cleaning duties.
  • Replaced dirty linens with clean items according to established standards of quality control.
  • Removed trash, recycling and linens from rooms to transport to designated areas.
  • Cleaned guest rooms and common areas to maintain hotel standards.
  • Assisted with laundry duties, including washing, drying, and folding linens.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.

Housekeeping Room Attendant

Sofitel Hotel
Sydney, NSW
08.2024 - 12.2024
  • Completed day-to-day duties accurately and efficiently.
  • Cleaned guest rooms to meet hotel standards for cleanliness and presentation.
  • Maintained cleanliness in public areas, ensuring a welcoming environment for guests.
  • Operated cleaning equipment such as vacuum cleaners and floor scrubbers effectively.
  • Reported maintenance issues promptly to ensure swift resolution and guest satisfaction.
  • Followed safety protocols while using chemical cleaning agents and equipment.
  • Collaborated with team members to complete daily cleaning tasks efficiently.
  • Cleaned and sanitized bathrooms, replenished supplies such as soap and toilet paper.
  • Swept and mopped floors, cleaned carpets, dusted furniture and fixtures.
  • Transported trash to designated disposal areas.
  • Reported any maintenance issues to supervisor immediately.
  • Organized storage closets ensuring that all items are properly labeled and stored away safely.
  • Responded promptly to special requests from guests for extra supplies or other items as needed.
  • Performed deep cleaning tasks such as shampooing carpets or steam cleaning upholstery.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Communicated with customers about requests for additional supplies or cleaning services.

Shopkeeper

Feifei Trading
Port Moresby, Papua New Guinea
01.2022 - 03.2024
  • Managed daily inventory and ensured products were stocked efficiently.
  • Assisted customers with product selections and provided excellent service.
  • Processed transactions accurately using point-of-sale systems.
  • Conducted regular inventory checks to maintain stock accuracy.
  • Greeted customers upon arrival and provided assistance with selecting products.
  • Managed daily operations such as opening and closing procedures and cash handling.
  • Resolved customer complaints promptly and professionally.
  • Advised customers on product features, benefits, warranties and returns policies.
  • Maintained accurate records of sales transactions and other related activities.
  • Maintained cleanliness and organization of the store, including stocking shelves and organizing displays.
  • Set up promotional displays throughout the store to attract customers' attention.
  • Processed payments using cash registers and credit card machines.
  • Conducted regular price checks throughout the store to ensure pricing accuracy.
  • Updated and maintained store signage and displays.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Monitored progress by establishing plans, budgets and measuring results.

Education

Some College (No Degree) - Advance Diploma in Accounting

Australian Pacific College
123 Clarence Street, Sydney, NSW 2000

Some College (No Degree) - Certificate in Advance English

Austalian Pacfic College
189 Kent Street, Sydney, NSW

Skills

  • Customer service
  • Data entry
  • Cash handling
  • Basic bookkeeping
  • Front desk operations
  • Team collaboration
  • Appointment confirmation
  • Record keeping
  • Filing and sorting
  • Office administration
  • Email and telephone decorum
  • Mail coordination
  • File management
  • Bookkeeping
  • File organization
  • Skilled in [software]
  • Room inspections
  • Time management
  • Communication skills
  • Window cleaning
  • Waste disposal
  • Proper chemical usage
  • Carpet cleaning
  • Odor control
  • Restocking supplies
  • Bathroom cleaning
  • Laundry expertise
  • Deep cleaning
  • Vacuuming
  • Room preparation
  • Guest amenity replenishment
  • Cleaning and organizing
  • Teamwork
  • Multitasking and organization
  • Glass and window washing
  • Hospitality background
  • Commercial and residential cleaning
  • Hardworking

Languages

English
Professional

Affiliations

  • Read Books
  • Play Basketball
  • Watch New Movies
  • Make Friends with new people
  • Hiking

Timeline

Front Desk Receptionist & House Keeping

Maisonette Hotel
01.2025 - 07.2025

Housekeeping Room Attendant

Sofitel Hotel
08.2024 - 12.2024

Shopkeeper

Feifei Trading
01.2022 - 03.2024

Some College (No Degree) - Advance Diploma in Accounting

Australian Pacific College

Some College (No Degree) - Certificate in Advance English

Austalian Pacfic College

Similar Profiles

CREATE PROFILE
ABIGAIL MARIO