Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ABIGAIL MASENDU

IT Service Desk Specialist
Rural View,Qld

Summary

Efficient Help Desk Specialist with 2 years of comprehensive experience in IT industry. Outstanding problem-solving and troubleshooting skills with superb leadership abilities as well as ability to multi-task and handle multiple support requests. Effectively managed technically diverse staff through delivery of high-level, consistent and responsive help desk services.

Overview

9
9
years of professional experience
8
8
years of post-secondary education
1
1
Certification
1
1
Language

Work History

Helpdesk Administrator

CABS
01.2020 - Current
  • Provide prompt and courteous service to all clients ensuring excellent customer service and high customer satisfaction
  • Monitoring, analysing and resolving user problems providing 1st line support across the company
  • Responding in a timely manner to service issues and requests
  • Troubleshoot various IT hardware issues with PC’s, printers, peripherals, etc
  • Assign requests and incidents using the helpdesk ticketing system
  • Provide 1st line support to T24 banking system for all branches
  • Interact and support team members, customers and users
  • Training more junior staff members
  • Setting up accounts for new users

Retail Teller

CABS
12.2018 - 01.2020
  • Opening of new company and individual accounts
  • Attending to customer queries
  • Balancing and compiling tellers’ balances on the controller’s daily summary
  • Processing of Deposits and withdrawals

Student on attachment IT

CABS
08.2017 - 09.2018
  • Provide support to T24 users through various channels of communication
  • Ensuring seamless flow of transactions between Postilion & T24 IT systems
  • Monitoring T24 systems availability daily and attending to helpdesk requests
  • Peripheral checks and tape loading in data centre
  • Projects - T24 upgrade to R16, 1st street and Mutare branches reopening setting up;
  • T24 POS configurations and queries
  • Installation of all software required by the banking staff;
  • Servicing CABS branches while in networks department.

Data Capture Clerk

Ministry Of Health and Child Care
12.2013 - 07.2017
  • Installation, troubleshooting and supervising of the EPMS use in the Mashonaland West Province, entering patient data into the Electronic Patient Monitoring System (EPMS)
  • Securing information by completing database backups
  • Maintaining patient confidence and protecting operations by keeping information confidential
  • Contributing to team effort by accomplishing related results as needed
  • Compile, sort and verify the accuracy of data before it is entered.

Education

Advanced level -

Nemakonde High School Chinhoyi
01.2005 - 01.2006

Advanced Diploma - Computing and Information Technology

Nemakonde High School, Chinhoyi University of Technology
07.2008 - 11.2011

Bachelor of Science Honours Degree - Information Technology

Chinhoyi University of Technology
01.2015 - 01.2019

Skills

Helpdesk support

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Certification

ITIL 4 Foundation (People Cert)

Timeline

Helpdesk Administrator

CABS
01.2020 - Current

Retail Teller

CABS
12.2018 - 01.2020

Student on attachment IT

CABS
08.2017 - 09.2018

Bachelor of Science Honours Degree - Information Technology

Chinhoyi University of Technology
01.2015 - 01.2019

Data Capture Clerk

Ministry Of Health and Child Care
12.2013 - 07.2017

Advanced Diploma - Computing and Information Technology

Nemakonde High School, Chinhoyi University of Technology
07.2008 - 11.2011

Advanced level -

Nemakonde High School Chinhoyi
01.2005 - 01.2006

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ABIGAIL MASENDUIT Service Desk Specialist