Abigail Mercado
Buderim,Australia
Overview
12
12
years of professional experience
Work History
Repair Coordinator
Commerce Building Services
Warana, QLD
07.2024 - Current
- Liaise with insurance clients, homeowner customers, adjusters and trades people to ensure a quality repair outcome. Schedule appointments and coordinate subcontractors, supervisors and technicians. Manage project budgets, including allocation of work orders to subcontractors. Ensure KPIs met with customer satisfaction, timeliness of repairs, quality of repairs, submission of reports and invoices. Preparation of Invoicing and collation of handover documents including all required compliance certificates. Assisting with Trade Compliance. Assisting in arranging make safe works. Providing customer service assistance to clients. Assisting to arrange and manage trades. Managing a portfolio of repair claims.
Guest Services Agent
Oceania Aviation
Marcoola, Australia
01.2023 - 06.2024
- Flight check-in for Virgin Australia, processing and checking travel documents meet requirements, assigning seats on the aircraft, preparing and issuing boarding passes and baggage reclaim vouchers, gate boarding, passenger marshalling, disruption management
Repair Coordinator
Campbell Construction Co
Birtinya, Australia
06.2022 - 12.2022
- Preparation of building contracts and other job-specific documentation, scheduling of appointments for Supervisors with customers for inspections and approved repairs, preparation of invoices, providing updates to all stakeholders in the insurance repair process about the progress of repair projects, data entry in insurer external platforms and job management system, assisting the building supervisors in all administrative tasks required, handling and directing inbound calls
Administration Officer
Cool Air Conditioning Pty Ltd
Maroochydore, Australia
05.2021 - 10.2022
- Customer Service, incoming and outbound calls to customers, accounts payable and receivable/invoicing in MYOB, job scheduling, service reporting, quotes, technician office support, purchase orders, general office duties
Administration & Personal Assistant
Resi Homes Pty Ltd
Maroochydore, Australia
12.2020 - 05.2021
- Providing assistance to Managing Director in all aspects of day to day running of residential construction business in fast-paced work environment, assisting the Managing Director with work-flow priorities and maintaining deadlines across multiple projects, assisting operations teams including raising purchase orders and updating build schedules, assisting with contracts administration, building approval and building completion processes, accounts payable data entry using Xero, coordinating travel arrangements by booking airfare, hotel and ground transportation, general office duties and cleaning
Claims Administration
Ambrose Building Pty Ltd
Kunda Park, Australia
03.2019 - 12.2020
- Customer Service, logging/data entry of new claims, incoming and outbound calls to clients and customers, supervisor support, trade/supplier support, actioning insurer emails, QBCC purchases and administration, booking/arranging appointments for estimators via outlook calendar, processing contracts
Customer Service Officer
Bendigo Community Bank
Pomona & Cooroy, Australia
06.2017 - 02.2019
- Processing transactions (deposits, withdrawals, cashing cheques, foreign currency, balancing), cash handling, customer service and customer accounts, insurance, personal lending (credit cards and personal loans), loan interviews, loading and processing loans
Receptionist
EBM Insurance Brokers
Hawthorne East, Australia
04.2016 - 11.2016
- Answering phone calls, taking client messages and redirecting calls, assisting with ad hoc projects and other administrative tasks to support office, outgoing and incoming mail, arranging catering and lunches for events, coordinating office administration and facilities functions, ordering stationery, data logging and authorising cheques of claim payments
Customer Service Attendant
Australia Zoo
Beerwah, Australia
12.2015 - 04.2016
- Customer service, shuttles, tour guide over PA system on shuttle, cleaning, concierge
Retail Store Associate
Vodafone
Buddina, Australia
06.2015 - 11.2015
- Customer service, cash management, reconciling, banking, use of POS, answering phone calls, troubleshooting with sales support, stock take, contract administration
Sales Representative
Myer
Adelaide City, Australia
12.2012 - 01.2015
- Customer Service, cash management, shoe fitting, use of POS, phone calls, stock take
Education
Certificate III Business Administration (Medical)
TAFE Queensland East Coast
QLDFSRA Tier 2 Accreditation
Deakin Prime
QLDReferences
References available upon request.
Timeline
Repair Coordinator
Commerce Building Services
07.2024 - Current
Guest Services Agent
Oceania Aviation
01.2023 - 06.2024
Repair Coordinator
Campbell Construction Co
06.2022 - 12.2022
Administration Officer
Cool Air Conditioning Pty Ltd
05.2021 - 10.2022
Administration & Personal Assistant
Resi Homes Pty Ltd
12.2020 - 05.2021
Claims Administration
Ambrose Building Pty Ltd
03.2019 - 12.2020
Customer Service Officer
Bendigo Community Bank
06.2017 - 02.2019
Receptionist
EBM Insurance Brokers
04.2016 - 11.2016
Customer Service Attendant
Australia Zoo
12.2015 - 04.2016
Retail Store Associate
Vodafone
06.2015 - 11.2015
Sales Representative
Myer
12.2012 - 01.2015
Certificate III Business Administration (Medical)
TAFE Queensland East Coast
FSRA Tier 2 Accreditation
Deakin Prime
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