ABIGAIL NKRUMAH
MELBOURNE,VIC
Summary
Detail-oriented Catering Assistant with a strong focus on food safety compliance, time management, and exceptional customer service. Proven ability to enhance guest experiences and ensure smooth event execution. Experienced catering staff member with strengths in food preparation, equipment setup, and effective communication. Known for enhancing guest satisfaction and maintaining high standards of cleanliness and organization in catering environments.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Catering Assistant
NOVOTEL HOTEL
ACCRA GHANA, GREATER ACCRA
03.2008 - 11.2012
- Assisted with food preparation and presentation for events and functions.
- Set up catering equipment and organized dining areas for guest service.
- Maintained cleanliness and organization in kitchen and service areas.
- Collaborated with kitchen staff to ensure timely meal delivery during events.
- Provided excellent customer service to guests during catering events.
- Coordinated with event planners to fulfil specific catering requests and preferences.
- Assisted caterers with food distribution by organizing food products and plating items.
- Organized buffet tables, beverage areas, and other service stations prior to events.
- Assisted in setting up and breaking down catering events.
- Followed health and safety standards in food handling and sanitation procedures.
- Adhered to all health department regulations regarding food handling and sanitation practices.
- Checked supply levels and replenished items for dining and catering functions.
- Ensured quality control of all food products before serving.
- Interacted with guests to obtain feedback on product quality and service levels.
- Served guest tables by transporting meals and beverages from kitchen and bar areas.
- Prepared food items according to recipes and instructions.
- Listened to negative and positive feedback from guests to improve customer service quality.
- Processed payments from customers for catering services received.
- Received orders from clients and communicated details to the chef team accordingly.
- Plated finished dishes according to presentation standards set forth by the restaurant.
- Supported chefs in managing food preparation to achieve precise plating and presentation.
- Attended weekly staff meetings with management team to discuss upcoming events and new menu items.
- Ensured proper storage of perishables in walk-in refrigerators, freezers, and dry storage areas.
- Supported inventory management by tracking supplies and notifying management of needs.
- Kept track of inventory levels for all necessary items such as chafing dishes, plates, utensils.
- Reconciled oral instructions with written order sheets to achieve correct and organized product setup.
- Managed food costs by controlling portion sizes and waste minimization techniques.
- Inspected incoming shipments for freshness or damage before accepting them into the facility.
- Restocked supplies when needed throughout the duration of events.
- Maintained a safe working environment by adhering to safety protocols at all times.
- Assessed available utensils to ensure proper table settings for guests. available to rectify potential mistakes in place setting.
Catering Staff Member
GEORGEGIO RESTAURANT
ACCRA, GREATER ACCRA
12.2006 - 02.2008
- Assisted in food and beverage preparation and service, ensuring timely delivery to guests.
- Established catering stations and organized food displays to enhance guest experience at events.
- Collaborated with team members to facilitate seamless event execution.
- Maintained cleanliness and organization of work areas, contributing to a safe and efficient event environment.
Education
High School Diploma -
NATIONAL WOMENS TRAINING CENTER
ACCRA GHANA02-2003
Skills
- Food preparation
- Catering equipment setup
- Customer service
- Inventory management
- Food safety compliance
- Event coordination
- Time management
Certification
- National Vocational Training Institute
- BASIC FOOD HANDLING ECLIPSE VALE PTY.Ltd.
Timeline
Catering Assistant
NOVOTEL HOTEL
03.2008 - 11.2012
Catering Staff Member
GEORGEGIO RESTAURANT
12.2006 - 02.2008
High School Diploma -
NATIONAL WOMENS TRAINING CENTER