Summary
Overview
Work History
Education
Skills
Additional Experience
Timeline
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Abigail O'Byrne

Summary

Motivated MSc Human Resource Management graduate with a BA in Sociology & Social Policy and a Diploma in Hospitality Management. International experience in event coordination, hospitality operations, social media marketing, and customer engagement with a strong creative eye and excellent communication skills. Strong in team leadership, problem-solving, and highly organised, with a flexible and adaptable approach. Passionate about delivering exceptional customer experiences and eager to apply my skills, grow my expertise, and launch a career in marketing and customer experience.

Overview

7
7
years of professional experience

Work History

Venue Manager

The Terrace Hotel
10.2024 - Current
  • Lead daily operations across multiple departments
  • Manage daily bookings and events.
  • Promote events via social media, increasing engagement and attendance.
  • Manage reservations and guest feedback.

Assistant Manager

Squires Loft
02.2023 - 12.2023
  • Managed team and delegated tasks effectively.
  • Supervised private dining, corporate, and promotional events, ensuring smooth operations.

Floor Manager

Kennedy’s Bar and Restaurant
09.2018 - 12.2023
  • Managed a team of 15+staff
  • Planned and coordinated in-house events including weddings, engagement parties, and corporate events.
  • Managed social media accounts and increased engagement.
  • Oversaw event logistics, staffing, and customer interaction to ensure successful execution.

Education

MSc - Human Resource Management

UCD Michael Smurfit Graduate Business School
01.2022

Diploma - Hospitality Management

Australian Institute of Business & Technology
04.2025

Bachelor of Social Science - Sociology & Social Policy

University College Dublin
01.2021

Skills

  • Customer Engagement & Service Excellence
  • Event Coordination & Planning
  • Team Leadership & Staff Management
  • Social Media Marketing & Content Creation
  • Adaptability & Cultural Awareness
  • Problem-Solving & Critical Thinking

Additional Experience

  • Travel Experience – Europe, Asia & Australia (2023–2025)
  • Developed adaptability, problem-solving, and cross-cultural communication skills.
  • Managed independent planning, budgeting, and logistics.
  • Gained insights into different cultural perspectives, enhancing interpersonal and engagement skills.

Timeline

Venue Manager

The Terrace Hotel
10.2024 - Current

Assistant Manager

Squires Loft
02.2023 - 12.2023

Floor Manager

Kennedy’s Bar and Restaurant
09.2018 - 12.2023

Bachelor of Social Science - Sociology & Social Policy

University College Dublin

MSc - Human Resource Management

UCD Michael Smurfit Graduate Business School

Diploma - Hospitality Management

Australian Institute of Business & Technology
Abigail O'Byrne