Abigail O'Byrne
Summary
Motivated MSc Human Resource Management graduate with a BA in Sociology & Social Policy and a Diploma in Hospitality Management. International experience in event coordination, hospitality operations, social media marketing, and customer engagement with a strong creative eye and excellent communication skills. Strong in team leadership, problem-solving, and highly organised, with a flexible and adaptable approach. Passionate about delivering exceptional customer experiences and eager to apply my skills, grow my expertise, and launch a career in marketing and customer experience.
Overview
7
7
years of professional experience
Work History
Venue Manager
The Terrace Hotel
10.2024 - Current
- Lead daily operations across multiple departments
- Manage daily bookings and events.
- Promote events via social media, increasing engagement and attendance.
- Manage reservations and guest feedback.
Assistant Manager
Squires Loft
02.2023 - 12.2023
- Managed team and delegated tasks effectively.
- Supervised private dining, corporate, and promotional events, ensuring smooth operations.
Floor Manager
Kennedy’s Bar and Restaurant
09.2018 - 12.2023
- Managed a team of 15+staff
- Planned and coordinated in-house events including weddings, engagement parties, and corporate events.
- Managed social media accounts and increased engagement.
- Oversaw event logistics, staffing, and customer interaction to ensure successful execution.
Education
MSc - Human Resource Management
UCD Michael Smurfit Graduate Business School
01.2022
Diploma - Hospitality Management
Australian Institute of Business & Technology
04.2025
Bachelor of Social Science - Sociology & Social Policy
University College Dublin
01.2021
Skills
- Customer Engagement & Service Excellence
- Event Coordination & Planning
- Team Leadership & Staff Management
- Social Media Marketing & Content Creation
- Adaptability & Cultural Awareness
- Problem-Solving & Critical Thinking
Additional Experience
- Travel Experience – Europe, Asia & Australia (2023–2025)
- Developed adaptability, problem-solving, and cross-cultural communication skills.
- Managed independent planning, budgeting, and logistics.
- Gained insights into different cultural perspectives, enhancing interpersonal and engagement skills.
Timeline
Venue Manager
The Terrace Hotel
10.2024 - Current
Assistant Manager
Squires Loft
02.2023 - 12.2023
Floor Manager
Kennedy’s Bar and Restaurant
09.2018 - 12.2023
Bachelor of Social Science - Sociology & Social Policy
University College Dublin
MSc - Human Resource Management
UCD Michael Smurfit Graduate Business School
Diploma - Hospitality Management
Australian Institute of Business & Technology