Abi Reuter
Toowoomba,QLD
Summary
Motivated employee committed to providing excellent customer service and superior work. Organised, detail-oriented and fast leaner. Skilled at helping customers find the products and services required.
Overview
6
6
years of professional experience
Work History
Sales Assistant
OZ Design Furniture
03.2022 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Entered, coded and processed vendor invoices and helped track expenses for capitalizations.
- Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Team Leader
Burger Urge
02.2021 - 01.2022
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Restaurant Team Member
Burger Urge
10.2017 - 01.2021
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Operated register to process payments and collect cash payment for order totals.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Education
Bachelor of Behavioural Science / Business - Psychology And Business
Queensland University of Technology
Brisbane, QLDBachelor of Behavioural Science / Business - Psychology And Business
University of Southern Queensland
Toowoomba, QLD11.2025
High School Diploma -
St Saviour's College
Toowoomba, QLD11.2020
Skills
- Confident is all areas of Microsoft and Google
- Computer Proficiency
- Sales Records Management
- Cash Register Operation, POS
- Building Customer Loyalty
- Excellent Time Management and Attention to Detail
- Excellent Written and Verbal Communication
- Safety and Cleanliness Standards
- Merchandising and Display
- Customer Inquiries
References
Maz Nichols
- Current Assistant Manager of Oz Design Toowoomba
- Phone: 0407582472
Tracey Turnball
- Current Regional Operations Manager of Oz Design
- Phone: 0403730684
Timeline
Sales Assistant
OZ Design Furniture
03.2022 - Current
Team Leader
Burger Urge
02.2021 - 01.2022
Restaurant Team Member
Burger Urge
10.2017 - 01.2021
Bachelor of Behavioural Science / Business - Psychology And Business
Queensland University of Technology
Bachelor of Behavioural Science / Business - Psychology And Business
University of Southern Queensland
High School Diploma -
St Saviour's College
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