Abigail Richards
Craigburn Farm,SA
Summary
Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care. Also, successful customer service management professional accomplished in keeping multiple teams on-target through effective training, motivational, and quality assurance procedures. Support transparency with regular monitoring and routine audits. Innovative leader with history of increasing performance and customer satisfaction. Customer service reliable Hard working Good at handling pressure Conflict management Staff training Audit support Sales promotion Customer retention.
Overview
6
6
years of professional experience
Work History
Personal Care Assistant
Bethsalem Care
Happy Valley, SA
12.2023 - 05.2024
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
- Assessed changes in condition or behavior of the client which may require further medical attention.
- Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
- Reported any observed changes in mental status or physical condition to supervisor immediately.
- Maintained accurate records of client care activities on computerized systems for charting purposes.
- Prepared meals according to dietary requirements and assisted in feeding when needed.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Provided ongoing compassionate patient care for each client.
- Reported concerns to nurse supervisor to promote optimal care.
Hospitality Manager
Spotless
Magill/ Woodside, SA
06.2022 - 11.2023
- Responsible for internal and external Food Safety Audits and Compliance
- Cleaning Audits, inspections and SDS updates
- Procurement and stock management
- Responsibility for procurement and monitoring expenses
- Responsible for 32 staff, payroll, training and education in Kitchen, Cleaning and Laundry compliance aligned with AS/NZS requirements
- Handling customer complaints with resolutions
- Adherence to regulations and quality Aged Care standards
- Ensure all records are kept properly and consistently
- Review and prepare reports for senior management
- Organize and coordinate operations to ensure maximum efficiency
- Supervise and evaluate staff.
2IC Deli Assistant
Coles Supermarket
Blackwood, SA
05.2021 - 06.2022
- Worked with customers to understand needs and provide excellent service
- Oversaw daily operations to ensure high levels of productivity
- Received and processed stock into inventory management system
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Worked closely with Deli Manager to maintain optimum levels of communication to effectively and efficiently complete projects
- Identified issues, analyzed information, and provided solutions to problems.
Customer Service Manager
IMB Bank
Canberra, ACT
03.2019 - 01.2021
- Administrative functions being, IMB transaction and member record programs along with Microsoft Office suite for data entry, customer liaison, managing calendar appointment, and preparation of loan contract and other correspondence using set templates
- Maintaining and providing exceptional customer service by building rapport with all members and internal parties
- Creating a pipeline of referral members for myself and branch manager
- Adhering to all branch compliance and transaction operations
- Management of all front of house staff, daily reporting and cash control
- Maintaining staff morale and being innovative in new ideas to be able to cross-sell to members
- Maintaining and training of up-to-date and relevant product knowledge for all staff within the branch
- Meeting all requirements of the Anti-money Laundering and Counter Terrorism Act
- Conducting all personal loan applications that meets the needs of the customer's while also adhering to the lending policies
- Undertaking and assisting the Branch Manager in home loan applications in meeting the customer's needs and lending criteria
- Assisting IMB call centre via OMNI, with internal transaction over the phone
- Providing credit solutions based on eligibility criteria
- Preparation and signing off on all paperwork and contracts.
Personal Care Assistant
Uniting
Canberra, ACT
01.2018 - 03.2019
- Assisting with patient’s activities of daily living
- Administering Medications whilst following procedures
- Making sure the wellbeing of patients was up to a high standard
- Cleaning and general duties
- Preparing food and making sure all food safety policies and procedures are followed
- Maintaining patients records through uniting systems
- Supervising all staff within the floor ensuring all daily duties are being followed
- Ordering of food/ equipment required to look after patients
- Basic wound care for all patients.
Education
Marcellin Technical College
Urrbrae Agricultural High School
Skills
- Customer delivery expertise
- Managing deliveries
- Multitasking and Organization
- Daily Food Preparation
- Customer Service
- Time Management and Prioritization
- Safe Food Handling
- Managing Orders and Deliveries
- Attention to Detail
- Compassionate patient care
- Adaptable under pressure
- Personal Hygiene Assistance
- Direct Patient Care
- Documentation
- Flexible Schedule
- Dementia Care
- Respectful and Compassionate
References
References available upon request.
Timeline
Personal Care Assistant
Bethsalem Care
12.2023 - 05.2024
Hospitality Manager
Spotless
06.2022 - 11.2023
2IC Deli Assistant
Coles Supermarket
05.2021 - 06.2022
Customer Service Manager
IMB Bank
03.2019 - 01.2021
Personal Care Assistant
Uniting
01.2018 - 03.2019
Marcellin Technical College
Urrbrae Agricultural High School
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