Abigail Rowlands
Brisbane,QLD
Summary
Creative child care Worker with one and a half years of hands-on experience supervising children in safe, educational learning environment. Communicative and punctual individual versed in organizing fun activities, preparing nutritious meals and developing routines and schedules. Compassionate team player commended for excellent patience and strong sense of responsibility. Creative Daycare Worker with one and a half years of hands-on experience supervising children in safe, educational learning environment. Communicative and punctual individual versed in organizing fun activities, preparing nutritious meals and developing routines and schedules. Compassionate team player commended for excellent patience and strong sense of responsibility.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Child Care Educator
Taigum Child Care centre
Brisbane, QLD
08.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Planned and completed group projects, working smoothly with others.
Front of House Wait Staff Member
coffee club
Brisbane, QLD
03.2016 - 03.2017
- Greeted guests and escorted them to tables.
- Provided menus and answered questions regarding menu items.
- Took orders accurately and communicated with kitchen staff regarding order details.
- Ensured that all plates were properly garnished before serving to guests.
- Checked in with guests throughout the meal to ensure satisfaction.
- Bussed tables, cleared dishes, refilled beverages, and reset tables for subsequent diners.
- Processed payments using a POS system; provided change as needed.
- Maintained knowledge of current menu items, specials, and promotions.
- Assisted other wait staff members during peak dining hours when needed.
- Stocked service areas with necessary supplies such as straws, napkins, condiments.
- Delivered food orders to guests in a timely manner according to restaurant standards.
- Provided excellent customer service by anticipating guest needs and responding promptly to requests.
- Responded appropriately in emergency situations such as fires or medical emergencies.
- Performed opening and closing duties including setting up side stations, restocking condiments.
- Greeted and talked pleasantly with customers to promote positive image for business.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Followed national, state and local safety, health and sanitation guidelines to protect guests.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Served food and beverages to patrons and confirmed complete orders.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Set up tables in between patrons to reduce wait times.
- Filled condiments and napkin containers during slack periods.
Front of House Staff Member
Sandgate Mcdonalds
Brisbane, QLD
02.2015 - 02.2016
- Greeted customers and answered questions about menu items.
- Ensured compliance with health and safety regulations in the restaurant.
- Processed customer payments accurately and efficiently.
- Provided exceptional customer service to ensure satisfaction.
- Maintained cleanliness of the dining area, ensuring all surfaces were wiped down regularly.
- Assisted with food preparation tasks as needed.
- Resolved customer complaints promptly and professionally.
- Tracked inventory of supplies and communicated needs to management team.
- Informed customers of daily specials and promotions available at the restaurant.
- Collaborated with kitchen staff to ensure orders were prepared quickly and accurately.
- Handled cash register transactions for both dine-in and take-out orders.
Education
Cert III Early Childhood Education - Cert III Early Childhood Education
Tafe
Brisbane, QLD06-2024
Cert III Business (Medical Administration) - Cert III Business (Medical Administration)
Medical Administration Training
Brisbane, QLD07-2022
High School Certificate - High School Certificate
Mary Mackillop College
Brisbane, QLD11-2016
Skills
- Friendly And Likeable
- Customer Service
- Verbal And Written Communication
- Compliance Procedures
Certification
- Certificate III Early Child Hood Education 2024
- Cert III Business (Medical Administration) 2022
- QCE 2016
Timeline
Child Care Educator
Taigum Child Care centre
08.2022 - Current
Front of House Wait Staff Member
coffee club
03.2016 - 03.2017
Front of House Staff Member
Sandgate Mcdonalds
02.2015 - 02.2016
Cert III Early Childhood Education - Cert III Early Childhood Education
Tafe
Cert III Business (Medical Administration) - Cert III Business (Medical Administration)
Medical Administration Training
High School Certificate - High School Certificate
Mary Mackillop College
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