Abigail Ryan
Lydford
Summary
As a Human resources professional with extensive expertise in managing HR functions and driving organisational success. Known for fostering team collaboration and achieving results in dynamic environments. Relied upon for adaptability and effective problem-solving. Proficient in talent development and employee engagement.
A results-driven leader with 10+ years of experience across recruitment, workforce management, and business operations. Proven track record of scaling teams, launching high impact division teams, and driving digital transformation through systems expertise. I’m known for building strong client relationships, mentoring high performing teams, and delivering strategic outcomes in fast paced environments across national businesses. As a dual citizen of UK and Australia, I bring legal flexibility and regional insight to roles spanning UK and Australian operations, streamlining onboarding and compliance processes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Workforce Systems Analyst
Sodexo
03.2023 - Current
- Part of a team to nationally rollout UKG (Kronos) workforce management system across Sodexo supporting over 5,000 employees in diverse operational environments.
- Conducted comprehensive pay rule testing aligned with EA agreements and site specific legislation, ensuring accurate payroll outcomes for all onsite, remote and offshore locations.
- Managed payroll data exports for both monthly and fortnightly pay cycles, maintaining compliance and data integrity across multiple business units which met EY’s audit compliance.
- Delivered end to end user training and onboarding for managers and employees new to UKG, enhancing system adoption.
- Acted as primary point of contact for system troubleshooting, data discrepancies, and configuration issues, providing timely support across multiple time zones.
- Collaborated with HR, payroll, and operational teams to align system functionality with business needs and legislative requirements and continually expanded knowledge of EA pay rules, award interpretation, and compliance obligations to support evolving workforce structure.
- Analyzed system requirements to enhance operational efficiency across multiple service lines.
Executive Director
Collar Talent Group
01.2022 - 02.2023
- Developed and implemented a high-volume national labour hire recruitment business as a startup business within Facilities Management across mine sites.
- Proactively network with key market business leaders to open recruitment divisions within Collar Group for successful recruitment end-to-end requirements.
- Internal hire of Operations Teams, Payroll Managers, AR/AP professionals, Team Leaders, Account Managers, Schedulers, Mobilisation Coordinators within the FM space.
- Cost saving across the business within all aspects (PPE/Medical/Training Providers)
- Working closely with CEO to open a Mining, Employment Services, Aged Care, Shutdown & Trades Division and headhunt top quality talent into the business to lead each department.
- Worked with the marketing team to deliver capability statements, marketing campaigns out to grow and build the brand.
- Implemented data-driven decision-making processes to improve recruitment outcomes and client satisfaction.
- Scaled the business from 8 to 114 employees in 18 months as it was a start-up.
- Opened and assisted with growth in the Sydney office from scratch.
- Assisted and lead business proposal tenders to win new business with large volume accounts.
- Stakeholder management and carrying out business development with new and existing clients.
- Promoted from Facilities Management Director to Executive Director within 3 months
Branch Manager
Unite Resourcing
07.2021 - 12.2021
- Managing and leading a team of 8 recruiters who recruited across blue collar and white-collar positions for the mining, civil & construction sector to boost their knowledge and key skills of a fast-moving labour hire business.
- Implemented recruitment structure, process and systems for speed to market and best practise.
- Created a structure for HR Management in performance reviews, success plans, and underperformance strategy and management.
- Stakeholder management and conducting business development with new and existing clients.
- Managing a large book of active role’s whilst ensuring business development is still a priority.
- Driving the team’s daily goals and success plans, including KPI’s, fortnightly one to ones, creating day planners.
- Mentoring, coaching, and developing staff on a team and one-to-one basis.
- Interviewing internal consultants, contract negotiation, and deployments.
- Contract Position
L&D Manager & Operations Manager
Tailored Resources
09.2020 - 06.2021
- Providing in house training for new internal staff from their first day
- Proactively identifying learning and development opportunities to strengthen the capability
- Create, develop, implement, and manage all Associate Recruitment and New Entrant training development programs into the business.
- Responsible for running and managing regular training sessions with current members of staff. Teaching: Negotiations, objections, and legislation of recruitment requirements across 12-week programs.
- Onboard and closely coach and mentor all associates, graduates and new entrant during first 90 days.
- In consultation with the HRHS advisor to manage any retraining, training, performance development activities and identify training and development and plans which are a direct result of annual performance.
- Induction and compliance for all Tailored Resources staff and overseeing compliance and induction for all labour hire staff.
- Work with managing director in the development and implementation of game changing projects which result in an up-skilled workforce and increased labour hire market participation.
- Promoted from Operations Manager to Learning, Development and Delivery Manager after 7 months
Key Account Manager
Building Careers Australia
07.2019 - 08.2020
- Successfully managed a team of 15 employees which included recruiters, schedulers, and administrators.
- The team collectively recruited and mobilised a high volume of candidates in soft services and blue-collar trades.
- The team supplied some of the biggest mining companies including BHP, RIO Tinto, FMG and Roy Hill.
- My role consisted of managing the team daily, holding one to ones with team members monthly, creating day planners and weekly planners for all team members, managing our key clients and their accounts, business development, staff training, individual training for team members, running team meetings weekly, managing a data base and CRM systems, conducting internal interviews, arranging client meetings, dealing health & safety issues and procedures, and creating systems and processors which benefited the business structure.
- The team was successful in having up to 450 temporary workers out on site per week, generating $89,000 per week for the company.
Internal Shutdown Recruiter
Programmed Industrial Maintenance
08.2018 - 06.2019
- Blue-collar and white-collar shutdown recruiter across WA/TAS/NSW/VIC.
- Clients include Roy Hill, Karara, Tronox, BHP KNS and Mt Keith for blue collar roles on shutdowns of 80+ contractors per site.
- Recruiting for internal roles for Business Development Managers, Senior Project Managers and Recruitment Consultants.
- Business development with existing clients to ensure customer satisfaction and building strong and continuing relationships by being their first point of contact for additional works or any other assistance.
- Use of programs: PageUP, ERMS Enable, Tronox Training and INX for all recruitment and client needs.
Recruitment Consultant
Hays Recruitment
07.2017 - 08.2018
- Temp Blue Collar Civil Construction for Western Australia. Roles for Regional, Metro or FIFO positions with 360 recruitment methodology.
- Pre-registration, interviewing and organisation of placements.
- Created and managed talent pool of readily available candidates.
- Created strong relationships with clients and communities to become preferred recruitment company.
- Building client relationships and leading meetings to gain exclusivity with potential clients in the Civil industry.
- KPI targets and project mapping for clients.
- Dedicated aftercare and compliance.
New Car Sales Consultant
Challenger Ford
03.2017 - 07.2017
- Cultivate relationships with new customers to achieve sales objectives and providing insights into new products, features, and options.
- Strategically negotiate with customers to close deals and increase sales; personally, work deals, interest rates, leases and calculate the financial requirement prior to obtaining approval from the dealer principle.
- Investigate and resolve grievances from existing and prospective customers and forwarding unresolved complaints to designated departments for additional investigation.
Store Manager
Martins Shoe Stores
02.2015 - 03.2017
- Promote and support high quality Dr Martins, Hush Puppies and Sketcher brand image through professional selling.
- Exceeding daily sales targets and financial goals of the store by maximising sales. Handle contracts regarding sales, returns and exchanges.
- Recruitment of new staff from advert stage, interview and offer made.
- Training new staff to policies and procedures of Martins Shoes and also tips on how to sell. Researching strengths and weaknesses of competitor’s products.
- Implementing POS system. Responding to escalated complaints via phone, letter or email providing a full investigation and summery to area manager for use in improving business processes.
- Part time role – while studying a Diploma of Business
Medical Receptionist
Equilibrium Health and Skincare
11.2013 - 12.2015
- Synchronising Doctors and beauty therapists’ clients systematically. Managing the reception areas, including greeting visitors and responding to telephone and in-person requests for information.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events. Invoicing, purchasing, accounts and processing payments.
- Managed patient scheduling and appointment coordination.
- Managing all social media platforms of the business. Website ecommerce shop and postage of products. Stock takes, ordering bulk products for replenishing stock control.
- Maintained current and accurate medical records for patients.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
Personal Assistant/Concierge
Linda Farve
11.2008 - 10.2013
- Agenda organisation, appointment reservation, arranging complex travel provisions within Europe or Internationally. Manager of a small team of household employees.
- Recruitment selection processes and coaching. Property Management and organisation of two homes within Switzerland.
- Censoring all incoming and outgoing telecommunications and arranging correspondence.
- Formulating family and staff schedules subject on location. Recording in financial databases of personal expenditures.
- Shopping and consecutively running errands of behalf of my employer.
Education
Diploma - Business
Stanley College
01.2017
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Callington Community College
01.2006
Skills
- B2B sales expertise
- Proficient in recruitment and business development
- Workforce education
- Skilled in professional phone interactions and troubleshooting
- Integrated database oversight
- Client relations experience
- Development of high-performing sales teams
- Skilled in leading high-achieving sales teams
- Detail-oriented analyst
- Skilled in MS Office and HRIS tools like UKG Pro and SAP SuccessFactors
- Labour hire expertise
Certification
- UKG Accreditation
- Project Managment
- Diploma of Leadership and Management
- RCSA Professional Code of Conduct
- Construction White Card
- 2017 Sellers Motor Vehicle License – New Vehicles
- NVQ Customer Care
- NVQ Retail Operations
- NVQ Mathematics
Timeline
Workforce Systems Analyst
Sodexo
03.2023 - Current
Executive Director
Collar Talent Group
01.2022 - 02.2023
Branch Manager
Unite Resourcing
07.2021 - 12.2021
L&D Manager & Operations Manager
Tailored Resources
09.2020 - 06.2021
Key Account Manager
Building Careers Australia
07.2019 - 08.2020
Internal Shutdown Recruiter
Programmed Industrial Maintenance
08.2018 - 06.2019
Recruitment Consultant
Hays Recruitment
07.2017 - 08.2018
New Car Sales Consultant
Challenger Ford
03.2017 - 07.2017
Store Manager
Martins Shoe Stores
02.2015 - 03.2017
Medical Receptionist
Equilibrium Health and Skincare
11.2013 - 12.2015
Personal Assistant/Concierge
Linda Farve
11.2008 - 10.2013
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Callington Community College
Diploma - Business
Stanley College