Abigail Stubbs

I worked as a Patient Coordinator at SpaMedica, where I was responsible for supporting patients through their journey with YAG Laser treatments, Age-related Macular Degeneration (AMD) care, and cataract surgery. I collaborated closely with some of the UK`s leading specialists ensuring that patients received the highest level of care. At SpaMedica, a practice that specialist in high-volume cataract surgery, I coordinated appointments, provided essential information to patients, and helped manage the logistics of their treatments. This role allowed me to refine my patient management skills and deepen my understanding of eye care and surgery.

After completing my apprenticeship, I was offered a position as a Medical Secretary working under three GP Practitioners at KingsWay Surgery. In this role, I provided administrative support to three GP practitioners, managing their appointments, patient records, and correspondence. I was responsible for ensuring efficient communication between patients, doctors, and other healthcare professionals. My duties also included coordinating referrals, processing medical documentation, and maintaining a well-organized filing system. This role allowed me to further develop my organizational skills and gain deeper insight into the day-to-day operations of a busy medical practice.

I completed a Customer Service Apprenticeship at The Burnham Surgery, where I worked closely with doctors and medical staff to deliver the highest standard of care to patients. In my role, I was responsible for supporting administrative tasks, assisting with patient inquiries, managing appointments, and ensuring a smooth flow of communication between patients and the medical team. Through this experience, I gained valuable insights into healthcare services and developed strong customer service skills. I successfully completed my apprenticeship with a distinction, demonstrating my commitment to excellence in both patient care and administrative support.