Overview
Work History
Education
Skills
Personal Information
Hobbies and Interests
References
Timeline
Generic

Abigail Walsh

Ringwood

Overview

8
8
years of professional experience

Work History

Office Manager

Lifeview
Wheelers Hill
02.2024 - 05.2025
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Reviewed files and records to obtain information and respond to requests.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Maintained filing system for records, correspondence and other documents.
  • Maintained confidential records relating to personnel matters.
  • Updated and maintained databases with current information.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • In charge of rostering for the home - 85+ staff members.
  • Collaborated with other healthcare professionals to provide comprehensive patient care.

Personal Care Assistant

HOME INSTEAD
Blackburn
11.2023 - 02.2024
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Educated family members about proper techniques for caring for the client at home.
  • Accompanied clients to medical appointments and provided transportation services when necessary.
  • Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Drove clients to doctors' appointments and social outings.
  • Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
  • Built strong and trusting rapport with clients and loved ones.
  • Consulted with client care team to continually update care plans.
  • Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
  • Provided ongoing compassionate patient care for each client.
  • Assisted clients with maintaining good personal hygiene.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Supported bathing, dressing and personal care needs.
  • Provided companionship to elderly and disabled clients in their homes or other residential facilities.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
  • Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.

Personal Support Worker

ACQUAINT HOME CARE
Toorak
11.2023 - 02.2024
  • Provided personal hygiene assistance including oral care, shampooing hair, changing bed linens.
  • Assisted with meal planning to meet nutritional plans.
  • Consulted with client care team to continually update care plans.
  • Provided companionship to isolated or lonely clients by engaging in conversation and accompanying them on outings.
  • Supported bathing, dressing and personal care needs.
  • Built strong and trusting rapport with clients and loved ones.
  • Engaged with patients and families to provide emotional support and daily living instruction.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.

Dairy Manager

COLES
Croydon
05.2021 - 12.2023
  • Running the Dairy/Freezer and Meat Departments.
  • Stocktake, KPI's, Waste management, Gap Scan's, Markdown's, Facing of the department, Managing Team, Rosters, Filling Stock, Controlling Stock.
  • Managed ranch schedules for livestock, special events, and crops.
  • Coordinated clerical, recordkeeping and marketing strategies to enhance business operations and boost profits.
  • Coordinated with staff members to maintain accurate records of production activities.
  • Coordinated position requirements, schedules and production team processes.
  • Pulled out of date products from shelves and cases, disposing of items in proper bins.
  • Provided training and guidance to new employees on safe working practices and procedures.
  • Demonstrated working techniques, practices and optimal safety behaviors to workers, maximizing performance and reducing wasteful processes.
  • Addressed customer questions and explained key information about newly stocked dairy offerings.
  • Investigated customer complaints regarding product quality or delivery issues.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Managed household errands and other essential duties.

Dairy Team Lead

COLES
Bayswater
07.2022 - 08.2022
  • Gap Scan, Markdown's (Basic processes), Rostering
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Identified opportunities for process improvements, implementing changes when required.
  • Monitored team workload to prevent burnout and ensure equitable task distribution.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Implemented strategic plans to enhance team performance and productivity.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Delegated tasks appropriately according to individual skill sets.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Maintained positive working relationship with fellow staff and management.
  • Established clear team goals aligned with company objectives, tracking progress regularly.
  • Trained new staff in relevant processes and procedures.
  • Managed conflict resolution within the team to maintain a positive work environment.
  • Supported the manager in developing plans for future projects, initiatives and objectives.

Personal Care Assistant Night Shift

DONWOOD AGED CARE FACILITY
Croydon
03.2022 - 07.2022
  • Providing personal care in an aged care facility. Showering, Continence, Feeding, PEG Change, Hoist experience, Assisting & Supporting all ADL's.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Built strong and trusting rapport with clients and loved ones.
  • Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
  • Provided ongoing compassionate patient care for each client.

Dairy Team Member and Duty Manager

COLES
Eastland
11.2021 - 07.2022
  • Trained in Service and Deli. Worked Meat & Dairy.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Maintained positive working relationship with fellow staff and management.
  • Collaborated with team members to achieve project milestones within set deadlines.
  • Identified opportunities for process improvements within the department.
  • Greeted customers upon entering the store with friendly demeanor.
  • Assisted in inventory management, ensuring stock levels met demand without excess.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Addressed customer needs, responding to specific requests.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.

Personal Care Assistant

HOME INSTEAD OUTER EAST
Yarra Valley
05.2021 - 07.2022
  • Providing personal care in client homes. Assisting & supporting all ADL's, Meal Prep, Shopping, Medication reminders, Housekeeping, Running errands, Cleaning, Monitoring diet.
  • Consulted with client care team to continually update care plans.
  • Built strong and trusting rapport with clients and loved ones.
  • Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Provided ongoing compassionate patient care for each client.
  • Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
  • Assisted clients with maintaining good personal hygiene.
  • Supported bathing, dressing and personal care needs.
  • Followed care plan and directions to administer medications.
  • Prepared meals according to dietary requirements and assisted in feeding when needed.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.

Dairy Team Member

COLES
Healesville
05.2021 - 11.2021
  • Engaged with customers and recommended products based on needs and requests.
  • Inspected merchandise for defects prior to display on sales floor or shipment to customers.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Restocked and organized shelves during slow periods to maintain store appearance.
  • Maintained cleanliness and organization of store shelves and displays.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.

Receptionist/Admin/Rostering

ADVENT CARE
Warburton
12.2019 - 04.2021
  • Answering phone calls, dealing with clinical and hospitality roster coordination, Email management, Invoicing, Helping residents, Customer Service and Other tasks.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.
  • Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
  • Coordinated meeting room bookings and arranged catering for meetings and events.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Monitored office supplies inventory and placed orders when necessary.
  • Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Updated and recorded customer or client information to maintain accounts.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Provided excellent customer service at all times while interacting with both internal and external customers.

Receptionist/Payroll/Admin

JOHNSON/COGHLAN ROOFING
Bayswater
10.2018 - 12.2019
  • Managing reception for Johnson & Coghlan Roofing. Invoices, General Filing, E-mail management, Quickbooks experience, (software) Processing transactions, Reconciling EOM, Compliance certificates, Banking, Data-entry, Customer service.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
  • Processed payments and updated accounts to reflect balance changes.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Scheduled and confirmed appointments and meetings for management team.
  • Managed company database and ensured the accuracy of contact information.
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
  • Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.

Receptionist/Admin

STOWE
South Melbourne
05.2018 - 09.2018
  • Phone management, Pronto experience (software), Invoicing, Electrical certificates, Filing, Email management, Cleaning, Customer Service, Purchase orders.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
  • Greeted visitors and provided them with assistance.
  • Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
  • Sorted invoices for accounting department by date stamping and filing by vendor code.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.
  • Maintained a neat reception area by organizing materials and tidying up furniture.

Receptionist/Admin/Payroll/Debtors

NORTAN HEATING & AIRCONDITIONING
Blackburn South
02.2017 - 04.2018
  • Answering phone calls, Filing documents, E-mails, Invoices, Cleaning, Customer service, Filing, Managing accounts, Transactions, Stock take, Xero experience (software), Debt collections, Aroflo experience (software), Phone Management, Rostering, Social media managing, After hours care.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Prepared welcome packages for new hires.
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Negotiated repayment plans with debtors to meet client recovery targets.
  • Assessed customer financial situations to identify hardship cases that required special consideration or alternative repayment options.

Education

CERTIFICATE III - INDIVIUAL SUPPORT

EMPLOYEASE
BORONIA
01.2021

CERTIFICATE IV - ACCOUNTING & BOOKKEEPING

BOXHILL INSTITUTE
BOX HILL
01.2020

YEAR 11 & 12 VCE -

LILYDALE HEIGHTS COLLEGE
LILYDALE
01.2016

High School Diploma -

HEATHMONT SECONDARY COLLEGE
HEATHMONT
01.2014

Skills

  • Scheduling coordination
  • Database management
  • Customer service
  • Office management
  • Payroll administration
  • Document filing
  • Team building
  • Time management
  • Conflict resolution
  • Problem solving
  • Communication skills
  • Teamwork
  • Interpersonal skills
  • Operations management
  • Profit and loss management
  • Credit and collections
  • Employee training
  • Work Planning and Prioritization
  • Data entry
  • Organizational skills
  • Computer skills
  • Risk management
  • Process improvement
  • Database administration
  • Self motivation
  • Excellent communication

Personal Information

28 years old - 21/10/1997

Have a current Drivers License and own car.

NDIS Screening Check + NDIS Orientation Module.

I am an extremely caring and outgoing individual. With previous working experience in Administration, Retail and Healthcare. I have very strong morals, extremely loyal and caring.

I love to spend my time with family and friends - being outdoors camping, motorbike riding and 4wding.

Hobbies and Interests

  • Family
  • Friends
  • Outdoors
  • Camping
  • 4WDing

References

References available upon request.

Timeline

Office Manager

Lifeview
02.2024 - 05.2025

Personal Care Assistant

HOME INSTEAD
11.2023 - 02.2024

Personal Support Worker

ACQUAINT HOME CARE
11.2023 - 02.2024

Dairy Team Lead

COLES
07.2022 - 08.2022

Personal Care Assistant Night Shift

DONWOOD AGED CARE FACILITY
03.2022 - 07.2022

Dairy Team Member and Duty Manager

COLES
11.2021 - 07.2022

Dairy Manager

COLES
05.2021 - 12.2023

Personal Care Assistant

HOME INSTEAD OUTER EAST
05.2021 - 07.2022

Dairy Team Member

COLES
05.2021 - 11.2021

Receptionist/Admin/Rostering

ADVENT CARE
12.2019 - 04.2021

Receptionist/Payroll/Admin

JOHNSON/COGHLAN ROOFING
10.2018 - 12.2019

Receptionist/Admin

STOWE
05.2018 - 09.2018

Receptionist/Admin/Payroll/Debtors

NORTAN HEATING & AIRCONDITIONING
02.2017 - 04.2018

CERTIFICATE III - INDIVIUAL SUPPORT

EMPLOYEASE

CERTIFICATE IV - ACCOUNTING & BOOKKEEPING

BOXHILL INSTITUTE

YEAR 11 & 12 VCE -

LILYDALE HEIGHTS COLLEGE

High School Diploma -

HEATHMONT SECONDARY COLLEGE

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