Abilyn Punnoose

Responsibilities:

• Managing front desk operations, including patient admissions, handling inquiries with professionalism and empathy
• Coordinating communication between medical staff, patients, and external healthcare providers to ensure seamless patient care
• Maintaining accurate patient records and managed administrative tasks such as data entry, health fund validation, billing processes, and documentation compliance

Skills Gained:
Developed organisational, multitasking, and interpersonal skills in a fast-paced healthcare environment. Gained valuable knowledge about hospital workflows, medical conditions, and treatment processes, enhancing my ability to make informed decisions when triaging and transporting patients to appropriate care facilities.

Responsibilities:

• Provided weekly tutoring in Maths, English, Biology, and Psychology to primary and high school students
• Assisted in the development of educational materials and resources for a more effective learning experience.
• Facilitated regular progress meetings with parents, keeping them informed about their child''s academic growth and achievements.

Skills Gained: Developed strong communication and adaptability skills through personalised teaching approaches. This experience enhanced my ability to assess individual needs, tailor my methods accordingly, and build rapport—key skills that translate seamlessly into delivering patient education and support as a paramedic.

Responsibilities:

• Provided psychological support and companionship over the phone to isolated and vulnerable individuals during the COVID-19 pandemic
• Coordinated access to essential resources, including food hampers, financial assistance, and support services to address immediate needs
• Acted as a critical link between individuals and community resources, ensuring timely intervention and support for those in crisis

Skills Gained:
Enhanced empathy, active listening, and crisis management skills, directly applicable to paramedic roles where effective communication and rapid response to emotional and practical needs are vital. Gained experience in managing high-stress situations with composure and providing reassurance to those in distress, reinforcing the compassionate and professional demeanour required in pre-hospital care.

Responsibilities:

• Coordinated and led a team of volunteers, fostering a collaborative and motivated work environment
• Built relationships with other Red Cross branches to streamline supply chains and support broader community initiatives
• Handled financial transactions, maintained records, and ensured compliance with organisational guidelines
• Actively engaged with the community, promoting Red Cross initiatives and encouraging donations to support charitable activities

Skills Gained:
Developed strong leadership and team coordination skills by managing volunteers and ensuring efficient store operations. Enhanced my ability to make quick, informed decisions, prioritise tasks, and maintain clear communication under pressure. Gained experience in community engagement, resource management, and collaborating with diverse teams.

Responsibilities:

• Provided high-quality customer service, managing front counter operations
• Handled cash transactions and supported back-of-house tasks
• Collaborated with team members to meet service targets and maintain a clean, safe, and welcoming environment

Skills Gained:
Refined efficiency and speed in completing tasks accurately under pressure. Enhanced multitasking abilities by managing front counter duties, customer interactions, and support tasks simultaneously. Developed a strong work ethic, attention to detail, and the ability to prioritise effectively in a fast-paced environment. Gained valuable experience in teamwork through constant collaboration with colleagues.