Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Abin Jaison

Riverton

Summary

Experienced and hardworking customer service team member with over 5 years of experience. Known for being a versatile fast learner who has helped boost workplace efficiency and team cohesion.

Overview

5
5
years of professional experience

Work History

Customer Service Officer

TSA
01.2025 - Current
  • Assist vulnerable customers by communicating in a professional, empathetic manner, using active listening to ensure they feel supported and understood.
  • Troubleshoot MyGov and Centrelink-related issues and process customer information efficiently and accurately.
  • Deliver digital coaching to help customers become self-sufficient in accessing and managing their MyGov accounts and services.
  • Authenticate customers by verifying identity details to ensure the security and privacy of interactions.
  • Handle and process sensitive customer information in line with government privacy standards and protocols.
  • Perform Centrelink-related tasks using government systems such as Process Direct and Customer First.
  • Follow operational guidelines and procedures to complete tasks with accuracy and ensure customers receive optimal outcomes.
  • Collaborate effectively with team members to meet and exceed workplace KPIs related to call quality, customer service, and performance.
  • Thrive in a fast-paced environment while delivering high-quality service to a high volume of customers.
  • Participate in ongoing training and coaching sessions to continually improve skills and maintain high standards of service delivery.
  • Support vulnerable customers by connecting them with appropriate services, such as social workers, and arranging interpreters to overcome language barriers.
  • Received multiple customer compliments that highlight my empathy and patience when assisting vulnerable customers.

Tutor

Everest Tutoring
02.2025 - Current
  • Perform administrative duties such as taking attendance, organising learning materials, and printing study resources.
  • Assist students with homework and provide clear explanations to help them understand and succeed in the school curriculum.
  • Support students in developing effective study habits and exam strategies to improve academic performance.
  • Motivate and engage students by delivering lessons in a creative, fun, and student-centered manner that builds confidence and encourages a love for learning.
  • Provide tailored, constructive feedback on homework and overall performance, identifying areas for improvement and offering targeted strategies.
  • Collaborate with students to set personalised academic goals and track progress toward achieving them.

Customer Service Team Member

KFC
03.2021 - 04.2025
  • Deliver exceptional customer service by providing prompt, friendly, and efficient assistance in a high-volume environment.
  • Accurately take and process customer orders and payments to ensure order correctness and satisfaction.
  • Pack and prepare orders with speed and attention to detail to maintain quality and meet customer expectations.
  • Maintain a clean, organised, and fully stocked restaurant to ensure smooth daily operations and a welcoming environment.
  • Consistently meet and exceed drive-thru speed KPIs – recognised as #1 in Australia for performance.
  • Assist managers with handling customer complaints and training team members
  • Support team members by proactively offering assistance during available times to ensure smooth operations and team success
  • Best Front Service of the Year – 2021
  • Customer Service Team Member of the Year – 2022
  • Best Employee of the Year – 2023

Catalogue Distributor

IVEHUB
06.2020 - 01.2021
  • Deliver product catalogues to residential areas efficiently and reliably, ensuring timely distribution across assigned neighbourhoods.
  • Organised and assembled catalogues for efficient and streamlined distribution.
  • Planned delivery routes strategically, taking into account weather conditions to prevent catalogue damage.
  • Completed deliveries in a timely, consistent manner while maintaining accuracy and reliability.

Education

Bachelor of Commerce - Accounting and Finance

Curtin University
Bentley
12-2026

Secondary Education -

Rossmoyne Senior High School
Rossmoyne
01.2023

Skills

  • Communication – Deliver clear, empathetic explanations to Centrelink and MyGov customers over the phone Explain complex academic concepts to students in a simple, engaging way
  • Leadership – Lead students toward academic success by setting goals, creating study plans, and providing guidance that teaches students to become responsible for their learning
  • Problem-solving – Resolve MyGov access issues by troubleshooting system errors and walking customers through step-by-step solutions Help students overcome learning challenges by adapting explanations and study techniques to suit their needs
  • Hard-working – Demonstrate a strong work ethic by successfully balancing and excelling in full-time work at TSA, casual tutoring at Everest Tutoring, and full-time university study
  • Flexibility – Demonstrate strong flexibility by adapting to varied and changing work schedules at TSA, highlighting my willingness to adjust availability to meet team and organisational needs across different shift times
  • Time management – Handle time-sensitive Centrelink tasks efficiently while meeting performance KPIs Complete tutoring responsibilities such as teaching, marking homework and assisting students with enquiries in tight schedules
  • Teamwork – Collaborate with colleagues to meet Centrelink service targets and support the team during high-demand periods by doing overtime Work closely with parents and other tutors to align tutoring with student needs and school expectations
  • Adaptability – Quickly adjust to new Centrelink procedures and system updates through ongoing training Adapt lesson content and pacing to meet students' academic levels and changing curriculum
  • Resilience – Maintain composure and professionalism during emotionally difficult or complex customer interactions at Centrelink Remain patient and support students when they are struggling with motivation or learning difficulties
  • Computer skills – Used government platforms such as Process Direct and Customer First to update customer records and process tasks Prepare digital resources and use online tools to support tutoring sessions and track student progress
  • Telecommunication skills – Provide efficient and professional support to customers via phone on Centrelink and MyGov matters, communicating clearly with customers to resolve customer issues

Hobbies and Interests

I engage in volunteer work at the church as a slideshow operator and this has helped me develop my technological skills. I used to play as a goalkeeper at my local football club for 3 years. My time at the club has helped me develop my communication and leadership skills. I believe that the practical skills I have learned from these activities will be a great addition to any job.

Timeline

Tutor

Everest Tutoring
02.2025 - Current

Customer Service Officer

TSA
01.2025 - Current

Customer Service Team Member

KFC
03.2021 - 04.2025

Catalogue Distributor

IVEHUB
06.2020 - 01.2021

Bachelor of Commerce - Accounting and Finance

Curtin University

Secondary Education -

Rossmoyne Senior High School

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Abin Jaison