Abin Kurian
Phillip,ACT
Summary
Versatile and results-driven professional with a proven track record at Queen Elizabeth Hospital Birmingham, excelling in patient care and time management. Leveraged expertise in infection control and emotional support to enhance patient satisfaction and safety. Demonstrated ability to improve operational efficiency and foster team accountability, contributing to significant process improvements and positive customer experiences.
Professional with significant experience in healthcare support, prepared to contribute effectively to patient care services. Expertise in assisting with daily living activities, ensuring patient comfort, and maintaining medical records. Strong focus on team collaboration, adaptability to changing needs, and delivering reliable, high-quality care. Skilled in communication, empathy, and time management, essential for providing compassionate and efficient support.
Overview
10
10
years of professional experience
Work History
Health Care Assistant
Queen Elizabeth Hospital Birmingham
02.2023 - 08.2024
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Observed patient skin conditions and reported findings to registered nurse.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Delivered high standard of holistic care to patients to promote equality and dignity.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Contributed to efficient patient care by accurately documenting medical information and maintaining up-to-date records.
- Participated in ongoing training sessions, staying current with best practices in health care assistance.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Operations Manager
Amazon (Agency)
08.2021 - 01.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed and maintained relationships with external vendors and suppliers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Reported issues to higher management with great detail.
Cashier & Sales
House of Uniforms
06.2016 - 09.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Answered questions about store policies and addressed customer concerns.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Stocked, tagged and displayed merchandise as required.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Set up new sales displays each week with fresh merchandise.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
Sales Engineer Assistant
Terex
12.2014 - 04.2016
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
- Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
- Generated new leads through cold calling, social media outreach, and attending industry events.
- Attended trade shows and seminars to promote products and network with industry contacts.
- Gathered valuable feedback from clients on product performance, sharing insights with engineering teams for continuous improvement efforts.
- Assisted customers in troubleshooting product issues and provided timely technical support.
- Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs.
- Presented technical presentations to clients to explain product features and benefits.
- Analyzed market trends, competitor performance and product strengths.
- Organized product demonstrations and trial installations of equipment to promote products.
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
Master Of Business Administration - Marketing Management
Mahatma Gandhi University
Viswajyothi College Of Engineering & Technology06.2014
Bachelor Of Commerce - Commerce
Mahatma Gandhi University, Kottayam
Santhigiri College Of Computer Sciences04.2012
Skills
- Time management
- Patient care
- Patient-focused care
- Supporting personal needs
- Feeding assistance
- Observing responses
- Catheter care
- Patient positioning
- Mobility assistance
- Blood sugar monitoring
- Recording vital signs
- Documenting behaviors
- Emotional and social support
- Transporting patients
- Infection control
- Blood pressure measurement
- Vital signs monitoring
- Quality assurance
- Observation documentation
- Medical records management
Timeline
Health Care Assistant
Queen Elizabeth Hospital Birmingham
02.2023 - 08.2024
Operations Manager
Amazon (Agency)
08.2021 - 01.2022
Cashier & Sales
House of Uniforms
06.2016 - 09.2020
Sales Engineer Assistant
Terex
12.2014 - 04.2016
Master Of Business Administration - Marketing Management
Mahatma Gandhi University
Bachelor Of Commerce - Commerce
Mahatma Gandhi University, Kottayam
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