Abin Paul
Mimosa Homes Pty Ltd
Melbourne,VIC
Summary
New home sales consultant with experience in consultative selling, CRM-based pipeline management, and brand marketing. Guides buyers from enquiry to signed contract using CRM to track activity and support sales forecasts. Maintains accurate records and strengthens referral relationships through consistent customer service.
17
years of professional experience
Work History
Sales Consultant / New Home Consultant
8 Months- Consult with prospective buyers to identify lifestyle, budget, land, and housing requirements.
- Guide customers through the complete home-building process from enquiry to signed contract.
- Present display homes, floorplans, house-and-land packages, and upgrade options.
- Build and maintain relationships with developers, real estate agents, mortgage brokers, and referral partners.
- Manage customer enquiries, sales opportunities, and pipeline activities through Zoho CRM.
- Coordinate contract documentation, variations, and pricing proposals.
- Deliver exceptional customer experiences while achieving sales performance.
Sales Consultant
11 Months- Assisted customers in selecting suitable home designs and land opportunities.
- Conducted comprehensive customer discovery meetings to understand individual lifestyle and financial requirements.
- Presented building products, inclusions, and pricing solutions.
- Managed customer relationships and sales activities through HubSpot CRM.
- Prepared sales proposals, quotations, and contract documentation.
- Utilized HubSpot CRM to manage customer journeys and sales pipelines.
- Generated referral opportunities through exceptional networking.
Sales Consultant
5 Years 1 Month- Managed complete sales cycle from lead qualification through contract execution.
- Presented display homes and conducted tailored customer consultations to address individual needs.
- Supported first-home buyers, investors, and owner-occupiers in selecting suitable housing solutions.
- Managed sales pipeline activities and maintained accurate customer records and reporting in Salesforce CRM to improve sales tracking.
- Worked with developers, finance brokers, and internal construction teams to streamline communication and keep projects aligned.
- Delivered housing solutions tailored to customer requirements and budgets.
- Key achievements.
- Helped Australian families purchase land and build new homes.
- Met and exceeded sales performance targets.
- Built strong relationships that generated repeat and referral business.
- Developed broad Victorian residential property market knowledge.
Online Fulfillment Manager
1 Year 2 Months- Supported online sales operations and customer order fulfilment processes.
- Assisted with team coordination, stock control, reporting, and customer service tasks.
- Maintained customer records and upheld operational performance standards.
- Coordinated dispatch and delivery activities with Australia Post.
- Followed company procedures, safety requirements, and operational KPI targets.
- Completed concurrent role responsibilities.
Retail Leader Level 2 (Dry Goods Manager)
8 Years 6 Months- Supported store operations, including merchandising, inventory control, and team performance.
- Provided customer service and resolved complaints with care.
- Handled budgets, sales promotions, stock levels, and team rostering.
- Drove selling activity and kept store presentation standards.
Education
Retail Leadership Graduate program - LEVEL2
Master's - Business Administration
Graduate - Computer Application
Skills
Real estate sales acumen
New home package solutions
Consultative selling methods
Support for first-time buyers
Customer relationship development
Management of pipeline processes
Lead generation techniques
Expertise in contract administration
Sales reporting and forecasting skills
Enhancement of customer experience
Strategies for negotiation and closing
Techniques for display home sales
Insights from market analysis
Initiatives in business development
Skills in relationship building
Capabilities in team leadership
Expertise in presentation and communication
Familiarity with CRM tools (Zoho
HubSpot
Salesforce)
Proficiency in Microsoft Office Suite (Outlook
Excel)
Effectiveness in multi-tasking
Customer-focused professional demeanor
Reporting on sales analytics
Skills in effective problem-solving
Professional yet friendly manner
Willingness to work overtime during busy times
Promotion of brand identity and market position
Adaptability with reliable interpersonal skills
Driven by self-initiation and a good team player.
Timeline
Sales Consultant / New Home Consultant
Mimosa Homes Pty Ltd
02.2026 - Current
Sales Consultant
Simonds Homes
03.2025 - 02.2026
Sales Consultant
Dennis Family Homes
02.2020 - 03.2025
Online Fulfillment Manager
BIG W
11.2018 - 01.2020
Retail Leader Level 2 (Dry Goods Manager)
COLES GROUP
05.2010 - 11.2018
Retail Leadership Graduate program - LEVEL2
Satyabhama Institute of Management
Master's from Business Administration
Mahatma Gandhi University
Graduate from Computer Application