Abin Raju
Penrith,Australia
Summary
Dynamic IT Director with a proven track record at SODALI & CO., achieving a 30% cost reduction in cloud infrastructure. Expert in cybersecurity and strategic planning, I foster cross-departmental collaboration to drive innovation and enhance operational efficiency, ensuring alignment with organizational goals while maintaining a focus on team leadership and problem-solving.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Director
SODALI & CO Pty Ltd
Sydney, NSW
10.2024 - Current
- Achieved a 30% reduction in cloud infrastructure costs by optimizing resource allocation while maintaining service performance and scalability.
- Led strategic capacity planning to align IT systems with evolving business growth and fluctuating demand.
- Directed IT operations across the APAC region, ensuring seamless integration, performance, and reliability of all technology systems.
- Managed the implementation of enterprise-wide cloud architecture, enhancing flexibility, scalability, and cost-efficiency.
- Developed and executed IT strategies that translated complex business requirements into scalable and secure systems aligned with organizational objectives.
- Introduced robust security frameworks, identifying and eliminating vulnerabilities to enhance data protection and reduce risk exposure.
- Guided the organization towards ISO certification, establishing governance and compliance with industry standards.
- Oversaw financial management of the IT department, ensuring adherence to budgets while maximizing return on investment.
- Implemented executive-level IT policies, aligning IT goals with corporate strategy and leading organizational change initiatives.
- Fostered cross-functional collaboration to improve communication between technology and business teams, delivering critical projects efficiently.
- Managed IT help desk operations, streamlining internal/external support processes and improving service response times.
- Designed and enforced disaster recovery and business continuity plans, ensuring organizational resilience and minimal downtime.
- Developed and implemented comprehensive IT policies and procedures, enhancing operational consistency and risk mitigation.
- Established and maintained data security protocols, safeguarding sensitive information and enhancing system reliability.
- Directed the procurement and vendor management processes, ensuring optimal value from hardware, software, and service contracts.
- Managed a high-performing IT team, including recruitment, training, performance management, and project oversight.
- Identified and resolved key IT challenges, developing innovative solutions to minimize disruption and enhance service delivery.
- Monitored system performance, proactively identifying and addressing issues to maintain high uptime and efficiency.
- Analyzed technology trends and assessed new solutions to drive innovation and continuous improvement.
- Oversaw system audits and infrastructure evaluations, ensuring continuous compliance and strategic upgrades.
IT Manager
SODALI & CO Pty Ltd
Sydney, NSW
04.2021 - 09.2024
- Oversaw the daily management of IT systems, user support, and infrastructure maintenance to ensure secure and reliable operations across the organization.
- Provided hands-on support for troubleshooting network, application, and hardware issues, ensuring timely resolution and minimal disruption.
- Managed user accounts, access controls, and permissions across on-premises and cloud platforms, ensuring compliance with internal policies.
- Conducted regular audits of system and user activity logs, monitoring for unauthorized access, policy violations, and security anomalies.
- Generated reports on Microsoft Azure usage, cloud resource consumption, and monthly spend to help department heads understand and manage costs.
- Maintained dashboards and reporting tools to track system performance, user access trends, and infrastructure capacity metrics.
- Led the IT helpdesk operations, streamlined support workflows, implemented SLAs, and improved response and resolution times.
- Coordinated routine backups, patching, and disaster recovery testing to maintain system resilience and readiness.
- Collaborated with department leads to understand operational IT needs, and implemented solutions that improved efficiency and minimized manual effort.
- Procured hardware, software, and licenses; managed vendor relationships; and ensured that the delivery of services met business requirements.
- Created and maintained IT documentation, including technical guides, asset inventories, network diagrams, and process documentation.
- Delivered staff training on essential systems, security practices, and new tools to enhance digital literacy, and reduce risk.
- Supported infrastructure upgrades, endpoint lifecycle management, and hybrid environment integration (on-premises and cloud).
- Monitored compliance with IT policies, and contributed to the development and refinement of internal IT standards and procedures.
- Supervised junior support staff, and coordinated escalation procedures with third-party service providers for advanced issue resolution.
System Administrator
POTENTIAL (X) Pty Ltd
Surry Hills, NSW
03.2019 - 05.2021
- Successfully planned, implemented, and maintained a Windows domain-based infrastructure (Azure), ensuring high availability, scalability, and security for all organizational operations.
- Provided expert technical support to end users, delivering timely and effective solutions for both hardware and software issues, contributing to increased user productivity.
- Leveraged data analytics tools like Tableau and Power BI to analyze and visualize business data, enabling data-driven decision-making and improved operational insights.
- Deployed, maintained, and decommissioned test and production VMs in Azure, streamlining development processes, and ensuring a flexible, efficient virtualized environment.
- Optimized Azure costs, implementing cost-saving strategies, and improving overall cloud resource management, resulting in significant cost reductions.
- Set up secure VPN connections for staff and contractors, ensuring seamless and secure remote access to company resources.
- Provided Level 1 to 3 IT troubleshooting for users, both locally and remotely, resolving issues promptly and minimizing downtime across the organization.
- Managed the Microsoft environment in Office 365 and Azure, ensuring smooth integration, security, and system functionality for end users.
- Configured firewall and antivirus endpoint systems, enhancing network security and protecting the organization from potential cyber threats.
IT Support Co-ordinator
CLIXPERT Pty Ltd
Parramatta, NSW
10.2018 - 03.2019
- Delivered first-line troubleshooting support for hardware, software, network, remote access, and wireless issues, ensuring prompt resolution and minimizing downtime for users.
- Created and maintained comprehensive internal and external documentation, streamlining training and instruction processes, which improved team efficiency and reduced support inquiries.
- Successfully hosted websites for clients on various web hosting platforms, ensuring reliable performance, scalability, and an optimized user experience.
- Developed and implemented new work processes, driving operational improvements, and increasing overall workflow efficiency across the organization.
- Hosted email services for small businesses on G Suite, providing clients with reliable communication tools, and enhancing their productivity and collaboration.
- Took full responsibility for maintaining IT inventory, ensuring accurate tracking of hardware and software components, which improved asset management and resource allocation.
- Provided on-phone and online support to clients, ensuring the effective operation of their IT resources, and contributing to the smooth functioning of their businesses.
IT Support Engineer - Intern
ACTIVE IT PTy Ltd
Parramatta, NSW
03.2018 - 10.2018
- Successfully logged and managed fault incidents, ensuring efficient tracking and timely response, which improved overall service delivery and client satisfaction.
- Diagnosed and resolved technical issues swiftly and effectively, minimizing system downtime, and enhancing operational efficiency for clients.
- Maintained the security integrity of clients' business networks, implementing proactive measures to safeguard sensitive data, and protect against potential threats.
- Communicated complex IT issues in clear, non-technical terms to clients, improving client understanding, and strengthening relationships through effective customer service.
Programmer
CUTESYS LLC
KERALA, India
12.2013 - 06.2015
- Led and managed a high-performing team of 3 to 4 members, overseeing the planning and execution of PPC and SEO campaigns, driving improved online visibility and business growth.
- Successfully tracked and managed new SEO and SEM projects on platforms like Freelancer.com and Guru.com, contributing to the expansion of business opportunities, and increased client acquisition.
- Established strong business relationships with US and UK clients, collaborating effectively via Skype to provide regular updates and ensure alignment with their needs, enhancing client satisfaction and retention.
- Modified existing database structures to improve system performance.
- Coded, tested and debugged programs in accordance with established standards.
- Created reusable programming libraries to support multi-project integration and rapid iterative development.
Web Programmer
DIGITAL INNOVATION
Jeddah, Saudi Arabia
02.2013 - 09.2013
- Developed and optimized websites that enhanced user experience and improved functionality, contributing to a smoother interface and higher engagement rates.
- Collaborated with cross-functional teams to design and implement web-based solutions that met client requirements and improved overall business operations.
- Streamlined website performance by optimizing code, resulting in faster load times, and better search engine rankings.
- Ensured the compatibility of websites across different browsers and devices, achieving a seamless user experience for a diverse audience.
- Implemented new web technologies and frameworks, increasing the scalability and future-proofing of web applications.
- Provided ongoing support and maintenance for existing websites, troubleshooting and resolving issues to ensure continued, smooth operation for clients.
Software Engineer
EXPERT INFO SOLUTIONS LLC
Kerala, India
05.2012 - 01.2013
- Designed and developed a custom grid for the platform, enhancing user interface functionality, and contributing to a more efficient and intuitive user experience.
- Delivered high-quality software by adhering to best coding practices, performing rigorous unit testing, and conducting thorough integration testing, ensuring robustness and reliability in the final product.
- Led the analysis, development, enhancement, and customization of the specified application, delivering tailored solutions that met business requirements, and improving overall system functionality.
- Successfully maintained and optimized applications, ensuring seamless performance and consistent user satisfaction through ongoing enhancements and issue resolution.
Education
AZ-900 Azure Fundamentals -
Microsoft
01.2020
Professional Year Program -
ECA, Sydney Campus
Sydney01.2018
Master of IT -
University of Wollongong
01.2017
Bachelor of Computer Science & Engineering -
Anna University
India01.2012
Skills
- Cloud architecture (Azure, hybrid environments)
- IT infrastructure management and modernization
- Cybersecurity strategy and risk mitigation
- IT budgeting, forecasting, and cost control
- Strategic planning and business alignment
- Disaster recovery and business continuity planning
- IT governance and regulatory compliance (ISO, NIST)
- Vendor and contract management
- Service delivery and SLA management
- Team leadership, mentoring, and performance management
- Technical support and help desk operations
- Capacity planning and resource optimization
- IT change management and process control
- Cross-functional collaboration with business units
- IT procurement and asset lifecycle management
- Data integration, system audits, and usage reporting
- Project leadership and execution (infrastructure, cloud, security)
- User support and endpoint configuration
- IT policy development and enforcement
- Performance monitoring and infrastructure health reporting
Languages
English
Native/ Bilingual
Hindi
Limited
Malayalam
Native/ Bilingual
Tamil
Professional
Certification
- AZ 900
References
- Yogi, Dhanda, Global Head of IT, yogi.dhanda@sodali.com, +1 203 658 9401, Sodali
- Ed, Gillespie, Director, IT, ed.gillespie@sodali.com, +1 203 658 9381, Sodali
Timeline
IT Director
SODALI & CO Pty Ltd
10.2024 - Current
IT Manager
SODALI & CO Pty Ltd
04.2021 - 09.2024
System Administrator
POTENTIAL (X) Pty Ltd
03.2019 - 05.2021
IT Support Co-ordinator
CLIXPERT Pty Ltd
10.2018 - 03.2019
IT Support Engineer - Intern
ACTIVE IT PTy Ltd
03.2018 - 10.2018
Programmer
CUTESYS LLC
12.2013 - 06.2015
Web Programmer
DIGITAL INNOVATION
02.2013 - 09.2013
Software Engineer
EXPERT INFO SOLUTIONS LLC
05.2012 - 01.2013
AZ-900 Azure Fundamentals -
Microsoft
Professional Year Program -
ECA, Sydney Campus
Master of IT -
University of Wollongong
Bachelor of Computer Science & Engineering -
Anna University
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