Abina Shillingsworth
Hervey Bay,QLD
Summary
Adept at healthcare management and customer service, I significantly enhanced patient care and reduced wait times at Galangoor Duwalami Primary Health Care Service. My expertise in healthcare compliance and problem-solving, coupled with a knack for team building and professionalism, drove continuous improvements and efficiency across multiple roles.
Diligent [Desired Position] with solid background in health administration and history of effective healthcare management. Successfully implemented procedural improvements that streamlined operations and enhanced patient care. Demonstrated expertise in budget management and regulatory compliance.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Snr Allied Health Administrator/Regional Services
Galangoor Duwalami Primary Health Care Service
03.2019 - Current
- Optimized scheduling procedures, reducing wait times for patients seeking appointments or services.
- Improved patient care by streamlining administrative processes and implementing efficient systems.
- Mentored junior administrators, sharing best practices and fostering a culture of continuous improvement throughout the organization.
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
- Maintained up-to-date information in electronic medical records software.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Health Checks Administrator
Galangoor Duwalami Health Service
03.2018 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Transport Officer
Galangoor Duwalami Primary Health Service
04.2017 - Current
- Ensured timely deliveries for customer satisfaction with proper planning and resource allocation.
- Improved transportation efficiency by streamlining routing and scheduling processes.
- Maintained strict compliance with safety regulations and industry standards, minimizing accidents and incidents during transport operations.
- Established strong relationships with clients by consistently delivering high-quality services that met or exceeded expectations.
- Coordinated schedules and communicated changes to customers.
- Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
- Successfully avoided time delivery delays by carefully planning best routes.
Home Support Worker
Kalang Respite Care Centre
01.2013 - 01.2016
- Developed trusting relationships with clients, establishing rapport and open communication.
- Enhanced client comfort by providing personal care services such as bathing, grooming, and dressing.
- Ensured client safety by identifying potential hazards in the home environment and implementing appropriate interventions.
- Assisted disabled clients to support independence and well-being.
- Provided emotional support during difficult times by actively listening and empathizing with clients'' experiences.
- Maintained accurate documentation of care provided, changes in condition, and communication with healthcare providers for continuity of care purposes.
- Contributed to a positive work environment by collaborating with colleagues and maintaining open lines of communication within the caregiving team.
- Monitored progress and documented patient health status changes to keep care team updated.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided transportation and appointments management.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Education
Diploma of Community Services Coordination -
TAFE QLD
QLD04-2014
Skills
- Healthcare management
- Healthcare compliance
- Customer Service
- Problem-solving abilities
- Multitasking
- Reliability
- Team building
- Conflict Resolution
- Professionalism
- Time management abilities
- Medical Billing
- Manage records
Timeline
Snr Allied Health Administrator/Regional Services
Galangoor Duwalami Primary Health Care Service
03.2019 - Current
Health Checks Administrator
Galangoor Duwalami Health Service
03.2018 - Current
Transport Officer
Galangoor Duwalami Primary Health Service
04.2017 - Current
Home Support Worker
Kalang Respite Care Centre
01.2013 - 01.2016
Diploma of Community Services Coordination -
TAFE QLD
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