Abinayaa Rajkumar

• Reviewing financial activities of clients to detect fraud, identity theft, money laundering, and other financial crimes for USA customer markets.

• Reviewing financial activities of clients to detect fraud, identity theft, money laundering, and other financial crimes for Canada and USA customer markets. Communicating and collaborating with team members and reporting officers on financial crime risk assessment and mitigation.

Served as first point of contact for clients, creating positive first impressions through friendly and expert customer service.

Researched, troubleshot and resolved customer and internal inquiries to maintain satisfaction levels.

Taking necessary actions resolving customer queries and complaints.= received through social media and other interactive platforms such as live chat and e-mail.

• Lead management, Team projects, Tutoring

• Delivering online one-to-one maths sessions to the UK's primary school students under a teamwork culture.