Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Abindra Adhikari

Roselands,NSW

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Customer Service Officer

ITSM
07.2022 - 04.2024
    • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
    • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
    • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
    • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
    • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
    • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Sales Assistant / Customer Service

Carpetcall Pty Ltd
07.2021 - 06.2022
  • Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills
  • Promoted client satisfaction by working with operational teams in proper resolution of service issues
  • Greeted customers, assessed needs and making sales
  • Answered and directed incoming calls using multi-line telephone system
  • Hitting the Budget almost every week and earning commissions.

Night Auditor/Front Office

Coogee Bay Hotel
04.2017 - 07.2022
  • Greeted visitors, assessed needs and directed to appropriate personnel
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.

Customer Service Representative

David Jones
02.2018 - 12.2019
  • Worked for David Jones in the fragrance department
  • Maintaining a high level of professionalism while representing the company
  • Executing all tasks assigned by the Team Leader or Manager diligently, on schedule, and to the highest standard
  • Working with team members to achieve daily, weekly, and monthly targets
  • Answering or escalating concerns and queries from clients
  • Expanding skills by attending workshops and training sessions
  • Escalated customer concerns, store issues and inventory requirements to supervisors.

Liquor Assistant

BWS Canterbury
11.2017 - 02.2019
  • Managed data entry, sales record, and expenses
  • Contact Suppliers, manage and record supplies
  • Monthly Stocktake and reporting
  • Meeting weekly and monthly targets
  • Serving Liquor and assisting the customers with their correct taste
  • Prepare daily gross revenue and sales reports and weekly cash balance reports
  • Assisting the Manager or Team Leader as required.

Education

MPA/MBA: Professional Accounting/ Business Administration -

Holmes Institute
01.2020

Bachelor of Business Management -

Acharya Institute of Management and Science
01.2015

Skills

  • Complaint Handling
  • Customer support
  • Database maintenance
  • System implementation
  • Business development understanding
  • Great Typing Skills
  • Microsoft Office expertise
  • CRM Software Understanding
  • Account Management
  • Call center experience

References

  • Bijay Thakur, Payment Department, ITSM, 0452239852
  • Steven Rutten, Front Office Manager, Coogee Bay Hotel, 0401066105
  • Sanskriti K C, Senior Support Specialist, The Executive Centre, 0434182268

Languages

Hindi
Native or Bilingual
Nepali
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Officer

ITSM
07.2022 - 04.2024

Sales Assistant / Customer Service

Carpetcall Pty Ltd
07.2021 - 06.2022

Customer Service Representative

David Jones
02.2018 - 12.2019

Liquor Assistant

BWS Canterbury
11.2017 - 02.2019

Night Auditor/Front Office

Coogee Bay Hotel
04.2017 - 07.2022

MPA/MBA: Professional Accounting/ Business Administration -

Holmes Institute

Bachelor of Business Management -

Acharya Institute of Management and Science

Similar Profiles

CREATE PROFILE
Abindra Adhikari