ABIN JOE THOMAS

• Prepared individual, business, partnership, and corporate tax returns within tight deadlines, maintaining attention to detail.
• Provided exceptional customer service while resolving complex billing issues for clients, enhancing satisfaction, and promoting loyalty.
• Assisted in the successful completion of numerous tax audits, ensuring compliance with federal and state regulations.
• Contributed to increased client retention through exceptional customer service and communication skills.
• Stayed current on changes in tax laws through ongoing professional development courses, seminars, and workshops.
• Collaborated with clients to gather essential tax return information, maintaining comprehensive and organized documentation.
• Administered payroll with utmost accuracy, ensuring timely and correct employee payment while adhering to labor laws.
• Enhanced bank reconciliation accuracy through diligent review and attention to detail, reducing financial discrepancies.
• Fostered positive customer relationships through attentive service, both in person and via phone, resolving inquiries efficiently.
• Supported team morale and efficiency by offering guidance and support, contributing to a cohesive work environment.

• For one of Big4 Financial Institution in Australia
• Trained in both Secured and Unsecured lending space with exceptional lending decision power and informed decision making
• Trained and accredited in responsible lending as well
• Key Work Commitments are:

-Manage workflow from a central queue in a timely manner

-Complete credit verification checks (Employment, Income, Liabilities, and others) for credit card and unsecured personal loans and home loans

-Ensure applications are meeting bank's policy and requirement

-Liaise with customers and bankers when further information is required

-Manage the end-to-end assessment of unsecured lending process through to decision

-Manage the end-to-end assessment of secured lending process through to decision

Dedicated and detail-oriented real estate assistant with [X years] of experience supporting real estate agents and brokers in daily operations. Proficient in managing property listings, coordinating showings, and facilitating client communications. Skilled in conducting market research, preparing contracts, and maintaining accurate records. Strong organizational skills and ability to multitask in fast-paced environments, ensuring a smooth transaction process from start to finish.

• Assist in preparing and managing real estate listings, including marketing materials and online presence.
• Coordinate property showings and open houses, ensuring a positive client experience.
• Conduct research on market trends, property values, and neighbourhood data to support decision-making.
• Prepare and review documents such as purchase agreements, leases, and closing statements.
• Maintain client databases and manage communications to provide excellent customer service.

• Manage inbound and outbound calls of approximate 20-30 calls on daily basis addressing customer inquiries related to energy services, billing, and account management.
• Provide clear and accurate information on energy products, pricing, and policies to ensure customer understanding.
• Resolve customer complaints effectively and efficiently, escalating issues as necessary to ensure timely resolution.
• Conduct follow-ups to ensure customer satisfaction and retention, contributing to improved service ratings.

• Accounting Knowledge
• Processing journals and month end accruals
• Processing day to day journal entries
• Payrolls oversight
• Budget and forecasting oversight
• Preparing BAS (Business Activity Statements)
• Preparing financial statements
• Assisting tax planning and GST returns
• Managing and preparing weekly sales report
• Documentation and reporting
• Preparation of LPO's (Purchasing orders)
• Closely working with management heads
• Experienced in Filling VAT and other taxes
• Documentation and annual reporting.