Abir Ibrahim

Office Administrator

Australian digital mobile services

West Melbourne, Vic

01.1999 - 02.2003

Assisted with customer requests and answered questions to improve satisfaction.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Completed day-to-day duties accurately and efficiently.
Prioritized and organized tasks to efficiently accomplish service goals.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Managed inventory and supplies to ensure materials were available when needed.
Recognized by management for providing exceptional customer service.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Exceeded customer satisfaction by finding creative solutions to problems.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Maintained business office inventory and equipment by checking stock for needed supplies.
Assisted in the preparation of meeting rooms and facilities for scheduled events.
Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Explained policies and procedures to visitors.
Updated and maintained office policies and procedures.
Answered incoming calls, directed them to appropriate personnel and took messages.
Managed multi-line telephone system, directing calls to appropriate departments.
Managed incoming and outgoing mail, courier services, faxes and other correspondence.
Maintained an organized reception area and ensured that all guests were attended to promptly.
Sorted invoices for accounting department by date stamping and filing by vendor code.
Protected clients' rights by maintaining confidentiality of personal and financial information.
Preserved office security by following safety procedures and controlling access via reception desk.
Greeted visitors warmly and directed them to correct personnel or office.
Provided administrative support such as filing documents, photocopying and scanning materials.
Responded to inquiries and room requests made online, by phone, and via email.
Monitored reception area to provide consistently safe, hazard-free environment for customers.
Signed for packages, recorded deliveries and distributed to personnel.
Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Resolved any customer complaints or issues in a timely fashion following established protocols.
Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Updated customer information in databases regularly to ensure accuracy of records.
Maintained a clean and organized reception area to uphold company image.
Drafted professional business documents, spreadsheets, and correspondence.
Verified identity documents for new customers before opening accounts in accordance with company policies.
Greeted customers, answered general questions and directed to appropriate locations.

Summary

Overview

Work History

Office Administrator

Education

Advanced Diploma in Office Administration - Office Administration

Skills

Languages

Affiliations

Timeline

Office Administrator

Advanced Diploma in Office Administration - Office Administration

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